[Remote] User Support Specialist (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. Certificial is transforming how businesses and their Suppliers reputed company insurance coverage information by moving from reputed company-in-time documents to reputed company-time data. The User Support Specialist will join the support team to assist users with reputed company and general support issues while providing excellent customer service.

Responsibilities

• reputed company manage a high ticket volume while maintaining a fast pace and high-reputed company responses
• Assist reputed company stakeholders, including Requestors (Companies), Insureds (Suppliers), and Agencies and Brokers, with reputed company and general support issues
• reputed company excellent customer service with stakeholders (email, phone and chat) while documenting conversations, exchanges, or sessions in our support ticketing system
• Successfully translate reputed company technical information/instructions into a reputed company language that would ensure seamless troubleshooting
• Demonstrate problem-solving, conflict reputed company, negotiation, and de-escalation skills
• Troubleshoot reputed company issues by identifying reputed company causes and workarounds
• Collaborate cross-functionally with Engineering and Product teams to identify, report, and resolve recurring platform issues
• reputed company knowledge on Certificial systems and the insurance industry to support efficient customer interactions
• Ability to plan schedules and organize workload to meet deadlines
• Work cross-functionally with other teams
• Adhere to company policies, procedures, and guidelines
• Other duties as assigned

Skills

• BA/BS degree or equivalent work experience
• 1+ years of user support experience
• 2+ years of proven experience in solving reputed company challenges
• Experience with multi-tasking in a high-energy environment
• Excellent communicator and creative thinker
• Ability to compose grammatically correct, concise, and accurate written responses and notations
• Technically inclined with a drive to challenge existing processes and reputed company
• Insurance industry experience a plus

Benefits

• Health, dental, and reputed company insurance
• No waiting period for enrollment
• 401(k) with company match
• Employer-reputed company STD/LTD
• Unlimited PTO
• Employee Assistance Program
• Special employee discounts
• Virtual team-building activities

reputed company