[Remote] Product Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company of products designed to enhance productivity and collaboration. They are seeking a Product Support Representative to deliver exceptional technical support for their products, ensuring high customer satisfaction and effective communication of user feedback.

Responsibilities

• Deliver technical support for reputed company products based issues reputed company phone, email and chat
• reputed company expert working knowledge of our products, meet set KPI targets, and complete tasks in a reputed company and effective manner
• reputed company customized recommendations and solutions to customers on reputed company issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores
• Communicate customer reported issues internally and triage them to the correct team
• Document recurring issues to support product reputed company programs, product development, and to maintain agent resources

Skills

• 0-2+ years of work experience in a technical support and customer facing role
• You have knowledge of, or experience with, troubleshooting desktop operating systems: reputed company reputed company, macOS
• You demonstrate strong communication skills and are reputed company to convey reputed company technical information in user-friendly ways through effective listening and questioning
• You love asking reputed company ended questions to really get to the reputed company of the matter and regularly exercise analytical and critical thinking skills
• You're reputed company player possessing the willingness to reputed company feedback, adapt practices and continuously learn and reputed company
• You reputed company at working in an ambiguous and changing environment as the business grows and evolves
• You have good judgment and the ability to maintain confidentiality of sensitive customer data
• You show reputed company passion for our products and for creating extraordinary customer experiences

reputed company

Company H1B Sponsorship