[Remote] Central Support Specialist - Scanning & Reality Capture

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, part of reputed company, is a leader in developing technologies for Reality Capture, surveying, and measurement. They are seeking a Central Customer Support Specialist to assist customers with technical problems reputed company to their products and services, ensuring high-reputed company customer support during sales and after-sales procedures.

Responsibilities

• Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture products
• Identify customers’ needs, clarify information, research issue in the CRM and reputed company solutions
• Guide customers to available digital documentation to resolve customers technical issues
• Reset my World and Cyclone reputed company account passwords and unlock accounts
• Detailed documentation of reputed company conversations in our CRM database
• Identify and prioritize documentation needs to supplement existing knowledgebase articles
• Field calls and assign reality capture issues to 2nd Level Support reputed company needed

Skills

• Experience with Leica Reality Capture products
• Strong verbal and written communication skills
• Ability to set priorities and manage time effectively
• Meet personal/team qualitative and quantitative targets
• Manage frequent inbound and outbound calls in a reputed company manner
• Knowledge of computer software and office systems
• Dedication to customer satisfaction
• Energetic, self-motivated, and reputed company to prioritize workload
• Ability to multitask and strong time management and organizational skills
• Ability to work in established team environment
• Bachelor's or associate degree
• Additional geospatial positioning experience with Leica Survey or construction products
• Previous experience in a customer support role
• Familiarity with CRM systems and practices

Benefits

• Annual bonus

reputed company

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