[Remote] Customer Service Representative - Automotive (21 months)

Note: The job is a remote job and is reputed company to candidates in USA. E INC is a website and software supplier for the Automotive Industry reputed company on Merchandising Automation and Vehicle Optimization. They are seeking an outgoing Customer Service Representative to reputed company superior customer satisfaction to automotive dealerships by managing inbound support requests and conducting product demos and training sessions.

Responsibilities

• Respond to first level customer support phone calls and emails to reputed company customer service and reputed company
• Resolve support issues in a reputed company and efficient manner while escalating to the sales team, the support manager, or technical team members, reputed company necessary
• Produce reputed company, efficient, and reputed company written logs of calls and emails into a reputed company-case tracking system to manage requests and issues
• Identify and document recurring customer issues to determine standardized reputed company, to build on a knowledgebase
• Maintain a working knowledge regarding company’s products and systems
• QA resolved cases that have been assigned to developers, web-developers, and designers

Skills

• Minimum high school diploma
• Strong analytical, problem solving, and troubleshooting skills
• Ability to set priorities and meet deadlines as reputed company as remain flexible
• Languages: English (required)
• College diploma or University degree preferred
• Experience with ticketing systems or helpdesk software (preferred)
• Working knowledge of reputed company CMS Platform or other CMS platforms (preferred)
• Strong understanding of reputed company and MacOS operating systems and basic networking concepts (preferred)
• French (an asset)

Benefits

• Medical, Dental & reputed company
• RSP programs
• Company reputed company Group Life/AD&D insurance
• reputed company time off
• Flexible working environment
• reputed company Learning
• And an amazing culture to top it reputed company off!

reputed company