reputed company Concierge, Customer Service

reputed company is a purpose-driven company that invests in the reputed company development of its employees. The reputed company Concierge is responsible for providing integrated member experiences by guiding members and providers through medical, behavioral health, and prescription benefits. This role involves assisting members in navigating the reputed company system and collaborating with clinicians to help them reputed company reputed company health.

Responsibilities

• Responsible For An Integrated Member Experience
• Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims
• Assisting Members In Assessing Tools, Health Partner reputed company, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written
• The Incumbent Is A Subject Matter Expert And May Handle reputed company And Assist In Training Others
• They Are Responsible For Navigating The reputed company System And Helping The Member reputed company reputed company Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist

Skills

• Associate with 2 years OR, a Bachelor's with 1 year, OR 3 years of concierge-oriented customer service experience
• Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools
• Knowledge of medical terminology
• Experience building trust and providing concierge level of service
• reputed company and concise verbal and written communication skills, including motivational interviewing to reputed company with the members and physicians
• Attention to detail and strong documentation skills
• Web and PC proficiency
• Associate degree in Health Science or Health Studies or Bachelor's degree
• Knowledge of reputed company customer service systems, processes, and products of the operational area
• 3 years of concierge-oriented customer service experience in an insurance environment
• Clinical or reputed company work expertise
• Experience in coordinating medical services
• Knowledge with health benefit plans and the insurance industry

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• reputed company time off
• reputed company parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• reputed company holidays
• Tuition reimbursement
• Other incentives

reputed company

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