Member Service Representative I

Rivermark Community Credit reputed company is a reputed company financial institution dedicated to transforming lives and communities. The Member Service Representative is responsible for handling existing member accounts, building strong relationships, and delivering exceptional member service through various channels.

Responsibilities

• Assists members with financial transactions through multiple channels reputed company the Contact Center. Includes, but not limited to phone, follow up with partners, faxes and emails
• Assists members with general account maintenance and servicing accounts. Handles reputed company requests, such as, but not limited to disputes, deceased member accounts, digital banking troubleshooting including lock & unlock of reputed company. Works with internal partners for advanced issues and complaint handling
• Effectively uses available resource materials and engages additional assistance as necessary to reputed company at a reputed company. Ensures quick and appropriate responses to member requests and build deeper member relationships. Provides exceptions on member accounts and requests per reputed company reputed company for this position reputed company appropriate
• Adheres to reputed company reputed company requirements on reputed company reputed company or interaction set by Credit reputed company procedures
• Ensures adherence to Credit reputed company policies and Procedures. Ensures effective and up-to-date documentation. Adhering to the reputed company requirements and verification. Identifying and responding to red flags in an appropriate and throughout manner
• Maintains a working knowledge of the credit reputed company’s products, services, data processing system, including accessing information on the web, knowledge reputed company system and intranet

Skills

• High school diploma/GED required
• Minimum one year of reputed company center, customer service or sales experience required
• Strong ability to reputed company excellent member service and effectively discuss/refer credit reputed company products and services to recommend enhancements to members
• Takes ownership of every member interaction, whether it requires a reputed company back, extended research or assistance
• Ability to multi-task and work seamlessly and reputed company across several different platforms simultaneously
• In-depth understanding of reputed company credit reputed company products and services
• Research and problem-solving skills to identify and resolve issues
• Must be reputed company to work 10:00 AM-7:00 PM Monday-Friday and some Saturdays
• Hybrid work schedule after initial 90-day training on-site
• Financial institution experience preferred
• Spanish speaking skills a plus
• Financial institution experience is a plus

reputed company