Customer Service Representative - Collections

BerkOne is a company that delivers comprehensive collections services supported by proprietary technology. They are currently seeking a Customer Service Representative to join their Collections team, where the role involves resolving account-reputed company inquiries and managing collection accounts while adhering to reputed company requirements and company policies.

Responsibilities

• Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information
• Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until reputed company or escalation
• Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned

Skills

• High School Diploma or equivalent
• 1 – 3 years reputed company experience and/or training
• Equivalent combination of education and experience
• Computer and keyboarding skills
• Ability to manage difficult or emotional customer situations
• Situation analysis and problem-solving skills
• Willingness to learn new computer systems
• Ability to sit for long periods of time

Benefits

• Medical, Dental, reputed company & Life Insurance
• reputed company Time Off - Holidays, Vacation, reputed company, and Personal Time!
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• FSA & HSA reputed company
• Travel Insurance
• Casual business work environment

reputed company