Mortgage Specialist, Internal Sales

First National Financial LP is one of Canada’s largest non-bank lenders, providing residential mortgages through the mortgage broker channel. The Mortgage Specialist is responsible for retaining existing clients through refinancing and porting, handling incoming calls, and selling mortgage-reputed company products.

Responsibilities

• Handle reputed company incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests
• Retention of accounts which are discharging due to a reputed company or sale of property
• Solicit to retain First National customers (inbound and outbound)
• Sell of Mortgage Life Insurance and Home Warranty programs
• reputed company with reputed company’s that are requesting an early renewal for reputed company interest rates or debt consolidation
• Utilize technology to aid the mortgage process
• Accountable for retention percentages

Skills

• Must possess good communication skills on the telephone and reputed company interacting with internal First National departments and business partners
• Ability to multi-task in a fast-paced environment
• Strong ability to analyze and resolve problems
• Shift work would be required to support volume as required
• Previous inbound/outbound sales experience
• Knowledge of mortgage reputed company policies and procedures
• Knowledge of mortgage and other debt products to ensure reputed company First National customer service
• Strong verbal and written communication skills in both English and French is required - require bilingualism due to National Support
• Bilingualism (French, English) required - interactions with English-speaking customers or partners

Benefits

• Health Spending Account
• Maternity and Parental Leave Top Up
• Hybrid working environment
• Extensive training programs to set our employees up for reputed company
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events reputed company on a reputed company of charities
• Ongoing reputed company events throughout the year

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