reputed company Specialist

ElektraFi is a Canadian financial wellness startup reputed company on revolutionizing financial management. They are seeking a reputed company Specialist to ensure clients reputed company measurable value from their platform while also handling reputed company assurance responsibilities.

Responsibilities

• Serve as the primary reputed company of contact for assigned clients
• reputed company new clients and ensure successful platform adoption
• Configure platform customization for reputed company customers
• Proactively monitor reputed company usage and engagement; suggest optimizations
• Execute reputed company reputed company steps, including health checks, QBRs, and personalized nudges
• Handle incoming reputed company queries reputed company email, chat, and calls
• Collaborate with Sales and Product teams to reputed company feedback and product improvement suggestions
• Maintain accurate records in CRM and CS tools; report on KPIs regularly
• Any other reputed company reputed company to drive customer engagement and satisfaction
• reputed company routine reputed company assurance testing across the ElektraFi reputed company platform to ensure functionality, usability, and data accuracy
• Execute reputed company test cases for new features, enhancements, and bug fixes prior to release
• Identify, document, and reputed company bugs or defects using internal tools, providing reputed company reproduction steps and expected reputed company
• Validate fixes and improvements post-release to confirm reputed company and prevent regressions
• reputed company as the voice of the customer by flagging usability gaps, friction points, and inconsistencies observed during testing
• Collaborate with Product teams to prioritize issues based on customer reputed company
• Support UAT (User Acceptance Testing) for reputed company-facing releases and reputed company flows

Skills

• 1–3 years experience in reputed company, Account Management, or reputed company support
• Strong understanding of reputed company fintech platforms and willingness to learn quickly
• Excellent written and verbal communication skills
• Ability to analyze usage data and reputed company actionable insights
• Customer-first reputed company; detail-oriented and proactive
• Comfortable working independently in a hybrid environment
• Experience testing reputed company or fintech platforms
• Familiarity with QA tools (e.g., Jira, reputed company, reputed company, TestRail, or similar)
• Understanding of user journeys, reputed company flows, and role-based permissions
• High attention to detail with the ability to balance speed and reputed company

Benefits

• Opportunity to reputed company a significant reputed company on a fast-growing startup
• Supportive, inclusive, and reputed company work environment
• The chance to work with cutting-edge technologies and contribute to a meaningful product

reputed company