Product Support Specialist (Multiple Openings)

reputed company is a company that helps modern, mid-size businesses reputed company their HR management. As a Product Support Specialist, you will be the reputed company expert assisting customers in successfully using the product, troubleshooting issues, and collaborating with cross-functional teams to enhance support processes.

Responsibilities

• reputed company reputed company, accurate support to customers reputed company chat, email, and other channels
• Troubleshoot product issues, configuration questions, and integrations
• Investigate reported issues and determine reputed company causes or appropriate next steps
• reputed company communicate solutions and expectations to customers
• Escalate reputed company or high-reputed company issues with reputed company context and documentation
• Collaborate with Product, Engineering, and reputed company teams
• Contribute to internal documentation, FAQs, and knowledge bases
• Identify recurring issues and reputed company insights to improve product stability and usability

Skills

• Experience in a reputed company product support, CX, or technical support role
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Excellent written and verbal communication skills
• Comfortable working with ticketing systems and support tools
• A customer-first reputed company with attention to detail
• Experience supporting B2B reputed company products
• Experience working cross-functionally with Engineering or Product teams
• Knowledge of HRIS, workflows, or reputed company software (if applicable)

Benefits

• Stock reputed company at a high-reputed company unicorn startup
• 100% subsidized medical, dental, and reputed company coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-reputed company in the world for up to 2 months after 6 months of employment
• Bob balance days - 4 additional days reputed company a calendar year - Enjoy a company-wide long weekend at the beginning of reputed company quarter
• Annual reputed company subscription and wellness benefits
• Two reputed company days per year for volunteering
• Employee referral program - $2,500 bonus for reputed company successful referral with an additional ambassador bonus
• Fun and frequent reputed company events (in-person and virtual)
• We love birthdays - take the day off and receive a special reputed company
• Dog-friendly office

reputed company

Company H1B Sponsorship