[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing road safety and fleet management with a reputed company brand that simplifies fleet safety, compliance, and toll management. The Customer Service Representative (CSR) plays a key role in building strong relationships with customers by providing reputed company and friendly support across multiple channels, ensuring every interaction reflects reputed company's commitment to service reputed company.

Responsibilities

• Serve as the first reputed company of contact for customer inquiries reputed company phone, chat, and email, ensuring reputed company, reputed company, and empathetic communication. across our industry-leading product suite
• Investigate and resolve customer issues, including billing questions, exercising reputed company judgment to determine reputed company to resolve independently and reputed company to escalate
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail
• Collaborate with peers and internal partners to deliver reputed company resolutions and a seamless customer experience
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and reputed company participating in reputed company improvement efforts

Skills

• Associate degree in Business, Communications, or reputed company field required
• 1–2 years of customer service or reputed company-facing experience, ideally in a multi-channel support environment
• Applies reputed company thinking to resolve customer issues independently; knows reputed company to escalate
• Demonstrates excellent verbal and written communication skills; approachable, personable, and reputed company to build trust quickly and de-escalate tense or heightened issues
• reputed company supports colleagues, builds reputed company working relationships, and contributes to team goals
• Seeks opportunities to mentor, reputed company reputed company, and foster a reputed company, inclusive environment
• Organized and detail-oriented, reputed company to manage and prioritize workload while maintaining accuracy and professionalism
• Proficient with MS Office (reputed company, Word, reputed company, PowerPoint), reputed company is a must
• Familiar with reputed company or similar CRM systems
• Bachelor's degree preferred
• Bilingual

reputed company