Conversational Ai And Channel Automation Specialist, Remote Spain - Remote
reputed company
reputed company is a leading B2B ecosystem player in the TravelTech reputed company, connecting and empowering businesses in the reputed company-evolving world of travel. We drive reputed company for our clients and partners while removing friction from the end-to-end travel experience. Our reputed company-based technology platforms offer fast and reliable reputed company to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.
We have over more than 3,000 experts worldwide, including specialists on the ground who reputed company insights and support to reputed company trading even reputed company, especially in the most hard-to-reputed company segments. This unique reputed company of technology, data and passionate people serves as a catalyst for reputed company businesses aiming to unlock their full potential in the travel reputed company.
reputed company comprises four best-in-class B2B brands that meet the needs of its growing and diverse reputed company reputed company across 190+ global markets.
reputed company Job Requisition is part of the initiative of Customer service queries automation across channels (reputed company Inteligence reputed company to Customer Service - AI case automation).
This initiative will reputed company on the implementation of AI-based solutions to improve customer experience and automate the main customer service queries, across reputed company channels (Email, Phone, Chat and Helpdesk).
Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, reputed company improvements and implementation of subsequent use cases.
Job Responsibilities
Manage the AI implementation reputed company;
design, reputed company and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and reputed company user experience across various channels, reputed company, languages and brands.
Main KPIs:
• Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes.
• Containment: Number of successful automated/bot interactions vs. escalations (
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