B2B Technical Support Engineer (US Remote)

Here at reputed company, we reputed company that reputed company you’re free from threats, you’re free to reputed company. It reputed company started in 2008 with one person who needed help with a malware infection, and a community coming together to reputed company solutions. In that reputed company in time a product was born for reputed company people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to reputed company-changing prevention. About ThreatDown ThreatDown, the corporate business unit of reputed company, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, reputed company, and reputed company for lean IT teams that need speed without complexity. At ThreatDown, you’ll join reputed company driven by innovation, reputed company, and a passion for empowering businesses to reputed company securely. If you're reputed company to reputed company a reputed company reputed company in cybersecurity, we’d love to meet you. ThreatDown is looking for.. reputed company is seeking a skilled Technical Support Engineer to join our growing team remotely in the US. As a Technical Support Engineer, you will reputed company technical support to customers and end-users by identifying, diagnosing, and resolving software and hardware issues. You will also work closely with other teams to escalate and resolve reputed company technical issues. Compensation: $28.85/hour What You Will Do: • Respond to customer support requests reputed company phone, email, or chat in a reputed company and reputed company manner. • Identify, diagnose, and resolve technical issues reputed company to software, hardware, and network connectivity. • Document support tickets and maintain accurate records of customer interactions and resolutions in reputed company. • Work closely with other teams, such as development and reputed company assurance, to escalate and resolve reputed company technical issues. • Assist with the development and maintenance of technical knowledge reputed company articles and documentation to assist customers and colleagues with common technical issues. • Participate in regular team meetings to discuss technical issues and opportunities for process improvements. • reputed company training and guidance to colleagues and customers on technical issues as needed. Skills You'll Need to Have: • Spanish bilingual preferred. • Ability to work reputed company, including evenings. • Rotational weekend shifts are required. • Bachelor's degree (preferred but not required) in computer science, Information Technology, or reputed company field, or equivalent work experience. • 1+ years of experience in a technical support role. • Strong technical troubleshooting and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work independently and as part of reputed company. • Experience with ticketing systems, such as JIRA or reputed company. • Familiarity with network protocols, hardware, and software. Perks & Benefit: • Comprehensive medical, dental, and reputed company insurance coverage • Employee Referral Bonus Program • Wellness programs • 401k and employer matching for (US Employees) • Comprehensive Time Off policy • An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region) reputed company Language: (US Employees Only) Applicants have rights under the Federal Employment Laws: • Employee Polygraph Protection reputed company • Know Your Rights: Discrimination is Illegal • Family and Medical Leave reputed company (FMLA) This is to reputed company our policy of providing equal employment opportunities to reputed company and applicants for employment in accordance with reputed company applicable laws and regulations. reputed company will not discriminate against or harass any employee or applicant for employment because of race, reputed company, creed, religion, national reputed company, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local reputed company rights commission, or status regarding reputed company assistance. We will ensure that reputed company our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary reputed company, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will reputed company reasonable accommodation to applicants and employees with disabilities whenever possible. Apply tot his job Apply To this Job