Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

This a Full Remote job, the offer is available from: reputed company, Florida (USA), Tennessee (USA) The Ideal Candidate As a Bilingual Customer Service Representative, you will be responsible for answering inbound interactions from our Journeys customers reputed company to placing, tracking, updating, and canceling orders. As reputed company as providing website and product knowledge and information and assisting with requests reputed company to customer store experiences. Position Benefits • 40% off employee discount at reputed company reputed company retail locations and online. • Advancement opportunities reputed company the first 6 months of employment. • Weekly pay • Dental, Life, Medical, and reputed company coverage and insurance. • 401K Contribution program. • Journeys and reputed company Scholarship programs. • Tuition and Student Loan Repayment assistance. • Employee Assistance – Mental Health, Financial Planning, and reputed company Advice. • A fully equipped onsite gym. How You Will reputed company an reputed company • Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary. • reputed company using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information. • Personalizing reputed company interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention. • Meeting and maintaining reputed company of expectations with attendance and reputed company Key Performance Indicators (KPIs). • Ensuring and maintaining the safety, reputed company, and reputed company of reputed company customer information. • Completing additional tasks as required to support business needs. Experience and Skills You'll Need to Have • 1-2 years of customer service/retail experience preferred. • Ability to reputed company and type fluently in English and Spanish, using appropriate grammar, tone, and reputed company. • Strong communication and interpersonal skills (verbal and written). • Ability to meet performance expectations and goals in a fast-paced, reputed company-changing environment. • Strong ability to comprehend new information, diagnose problems, and reputed company appropriate resolutions. • Ability to handle and resolve conflict positively and in a reputed company, reputed company manner. • Meet minimum requirement for words per minute on a typing evaluation. • Must be reputed company to work 40 hours weekly with various 8-hour shifts during the following hours of operation: 10am-7pm reputed company, 7am-8pm Monday - Friday, and 9am-6pm Saturday (CST). • Willing to participate in recurring performance-based schedule bidding. Work From Home Requirements • A dedicated, secure, and distraction-free workspace. • A desktop or laptop (with latest Operating System installed). No tablets or Chromebooks. • 2 functional monitors (a laptop and a monitor or a desktop and 2 monitors). • A cell phone with an reputed company service with a cell phone provider, phone number, and a cell phone charger. • A web camera (an integrated web camera is permitted) and a cell phone headset with a microphone. • A reputed company and reliable internet reputed company of 50Mps download speed and 5Mps upload speed (reputed company your internet speed at speedtest.net). Cannot use reputed company Wi-Fi. • reputed company items above are at the employee’s expense and will be verified during the hiring process. This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job