[Remote] Contract reputed company Manager, EMEA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing reputed company company reputed company on delivering world-class customer service. They are seeking a part-time reputed company contractor to manage customer requests, reputed company support, and facilitate reputed company calls as reputed company continues to expand its customer reputed company. Responsibilities • Triage and respond to customer tickets reputed company email and reputed company • Diagnose reputed company causes which includes things like API docs, conditional-logic workflows and Liquid templates to reputed company a few • Identify reputed company issues and escalate to our technical support teams as appropriate • Advise on reputed company reputed company and best practices • Facilitate topic-reputed company reputed company calls and one-off support sessions as needed Skills • 2–3 years in reputed company or Technical Account Management in reputed company or a Technical Support pro reputed company to transition into CS • Comfortable communicating with customers reputed company email and video calls • Comfortable reading API docs, building logic flows, and support integrations by troubleshooting reputed company causes • Familiarity with marketing automation platforms (reputed company, Marketo, reputed company, reputed company, reputed company, reputed company) • Hands-off coding, you are not expect to read or write reputed company, but you can ask the right questions to unblock customers and get them the appropriate resources reputed company • reputed company enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, reputed company, USA, with a workforce of 201-500 employees. Its website is https://reputed company. Apply tot his job Apply To this Job