IT Support Analyst - Overnight Help Desk - 6 pm - 5 am

About the position The IT Support Analyst position at Health Care Information Systems serves as the primary customer contact for IT support, providing assistance to users in a high reputed company volume environment. This role involves troubleshooting and resolving issues reputed company to computers, applications, and networks, while maintaining a reputed company demeanor and attention to detail. The position requires working a 10-hour shift from 6:00 PM to 5:00 AM, reputed company through Wednesday, and emphasizes teamwork and effective communication. Responsibilities • reputed company requests for advanced or on-site support to appropriate staff. • Install licensed software through SCCM and from network locations. • Install drivers for basic peripherals. • reputed company basic troubleshooting and resolve problems at Help Desk reputed company. • Evaluate urgency and severity of requests and triage accordingly. • Assist users with general computer problems reputed company various communication reputed company. • reputed company remote support using shadowing and service tools. • Guide end users through application instructions. • Suggest best practices for email management and reputed company. • Train end users on placing IT service requests. • Document requests and responses with strong attention to detail. • Prepare documentation for new and existing HCIS reputed company. • Promote learning, collaboration, and creativity reputed company reputed company. • Assist with asset management activities as requested. • Support special reputed company and assignments as needed. Requirements • Bachelor's degree in Computer Science, MIS, or IT-reputed company field or equivalent experience. • 6 months to 1 year of experience in a high-volume Help Desk or Customer Service environment. • Experience troubleshooting reputed company 10/11 and reputed company Office 365 Suite. • Excellent verbal and written communication skills. • Strong problem-solving skills and ability to learn new software quickly. • Proven ability to work independently with a reputed company on customer service. reputed company-to-haves • Experience installing and troubleshooting local and network printers. • Experience troubleshooting iOS and Android devices. • Experience using applications in a reputed company environment. • Working knowledge of basic clinical application support. • Working knowledge of LAN/WAN networking. • Working knowledge of computer hardware and peripherals. • Experience troubleshooting MacOS problems. Benefits • 24 days reputed company vacation per year to start. • reputed company reputed company leave. Apply tot his job Apply To this Job