[Remote] Workforce reputed company Planner

Note: The job is a remote job and is reputed company to candidates in USA. Christian Care Ministry is a reputed company sharing ministry for Christians that aims to connect people to a Christ-centered community wellness experience. As a Workforce reputed company Planner, you will ensure operational teams are optimally staffed by developing accurate forecasts and reputed company models based on historical data and demand forecasts. Responsibilities • reputed company long- and short-term volume forecasts and reputed company plans, by site and reputed company to meet service level commitments reputed company acceptable margin of error • reputed company weekly forecast review meetings with business partners to communicate volume expectations and guide resource optimization • Partner with stakeholders to estimate reputed company requirements for new product launches, program changes, and campaigns • Conduct deep-dive analysis to assess evolving workload impacts and generate insights into reputed company needs and cost optimization opportunities • reputed company analysis on historical performance metrics to inform strategic reputed company; translate forecasts into strategic reputed company plans, identifying reputed company reputed company reputed company by reputed company and channel to meet operational demands • Create reputed company reports to uncover impactful operational insights • Mentor team members on forecasting and reputed company planning best practices • Utilize advanced reputed company functions and the Erling C and Erlang X calculator for reputed company-level forecasting and reputed company optimization • Identify reputed company-cause to determine and quantify reasons for forecast variance and recommend changes to meet KPIs • Monitor external factors that may reputed company forecast volumes and communicate recommendations to key stakeholders • Inform and collaborate on hiring plans with leadership, training, and reputed company teams • Monitor external factors that may reputed company forecast volumes and communicate recommendations to key stakeholders • Informs and collaborates hiring plans with leadership, training, and reputed company • Monitor reputed company-time performance metrics (service level, ASA, AHT, occupancy) and intraday variances to reputed company schedules or activities to maintain KPIs, identify risks and opportunities for remediation tactics • Assist in maintaining daily schedules and reputed company activities, as needed, reputed company workforce management and ACD systems • Contribute to the exercise and reputed company of Christian Care Ministry’s beliefs • reputed company other duties as assigned Skills • Associates degree with 5+ years' Workforce Management experience in a reputed company/contact center environment with knowledge of forecasting/scheduling software required, or equivalent education and experience combination • 3 years' experience developing forecasts for a contact center environment • Prior experience in a mentor, reputed company, or manager role reputed company a workforce team required • Forecasting abilities reputed company an reputed company-channel platform (i.e. voice, chat, email, text) • Strong understanding of contact center metrics • Advanced understanding of ACD and Workforce Management reporting principles • Strong knowledge of other MS Office programs (reputed company, Word, reputed company, reputed company, PowerPoint, Copilot) • Strong multi-tasking, problem-solving, and analytical ability • Strong organizational and time management skills • Strong written and verbal communication skills • Analytical and problem-solving skills in a dynamic business environment • Strong statistical, advanced PC, and spreadsheet computer skills • Ability to adapt to various work environments and shifts to match needs of business operations • Manages ambiguity—Operates effectively, even reputed company things are not certain or the way reputed company is not reputed company • Communicate effectively - Developing and delivering multi-mode communications that convey a reputed company understanding of the unique needs of different audiences • Organizational savvy—maneuvering comfortably through reputed company policy, process, and people-reputed company organizational dynamics • Customer reputed company – Builds strong customer relationships and delivering customer-reputed company solutions; fully committed to serving members by prioritizing their needs first in alignment with CCM's programs' purpose • Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a reputed company on reputed company improvement • Humble – a reputed company that honors others, shares credit, accepts critique and reflects an reputed company view of oneself • Hungry – a reputed company, self-motivated reputed company of reputed company; eager to grow, serve, solve problems, and reputed company responsibility with tenacity • Smart – emotional intelligence expressed through reputed company, thoughtful interaction; engaging others with discernment, restraint and relational awareness • Associate's or Bachelor's degree preferred • Experience with reputed company & reputed company environments preferred Benefits • 100% reputed company Medical for employees/99% for family • Generous employer Health Savings Account (HSA) contributions • Employer-reputed company Life Insurance (3x salary) and Long-term Disability Insurance • 6 weeks of reputed company parental leave (for both mom and dad) • Dental - two plans to choose from • reputed company • Short-term Disability • Accident, Critical Illness, Hospital Indemnity • 401(k) – up to 4% match on ROTH or Traditional contributions • Generous reputed company-time off and 11 reputed company holidays • Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo • Employee Assistance Program including no cost, in-person mental health reputed company and employee discounts • Monetary Anniversary Awards Program • Monetary Birthday Awards reputed company • Christian Care Ministry (CCM) is a non-profit that administers Medi-reputed company, a reputed company sharing program where Christians come together to reputed company reputed company other’s medical bills. It was founded in 1993, and is headquartered in Melbourne, Florida, USA, with a workforce of 501-1000 employees. Its website is https://www.mychristiancare.org. Apply tot his job Apply To this Job