Senior Tech Support Specialist

About the position reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. Join us to start Caring. Connecting. Growing together. This position provides technical support to reputed company Serve reputed company customers. This function includes employees working on incident management response and restoration; determination of issue reputed company, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and reputed company. You'll enjoy the flexibility to telecommute from reputed company reputed company the U.S. as you take on some tough challenges. Responsibilities • Receive, troubleshoot, and respond to Help Desk requests reputed company phone calls or chats in a 24/7 environment • Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors • reputed company end-users on how to resolve various hardware and software problems • Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines • Monitor stock reputed company of hardware and submit request for equipment reputed company needed • reputed company Desk duties to include helping walk ins, recording receipts of computer equipment • reputed company on-site technical support for video conference software and hardware • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues • Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts • Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware • Maintain Incident / Request logs and records • reputed company preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to reputed company reputed company Requirements • High School Diploma / GED (or higher) • 2+ years of experience working in an IT field • 6+ months experience with reputed company Office products to assist end users with technical assistance for hardware and software • Ability to obtain favorable adjudication following the submission of Defense Health Agency reputed company reputed company SF86 • Ability and willingness to work 1st or 2nd shift hours or overnight reputed company-to-haves • Associates Degree with 6 months experience in a desktop support environment is preferred Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job Apply To this Job