**Experienced Customer Service Representative – Office Operations and Support**

At arenaflex, we're on a mission to deliver exceptional customer experiences and provide top-notch services to our valued clients. As a trusted provider of residential plumbing services, septic services, and portable sanitation, we're committed to excellence and continuous growth. We're now seeking a highly skilled and dedicated Customer Service Representative to join our team and contribute to the success of our organization. **About arenaflex** arenaflex has been a trusted provider of residential plumbing services, septic services, and portable sanitation for over 15 years. We proudly serve the Tulsa and Grand Lake areas, offering reliable and efficient solutions to our valued customers. Our team is passionate about delivering exceptional customer experiences, and we're committed to building long-lasting relationships with our clients. If you're a motivated and customer-focused individual who shares our values, we'd love to hear from you. **Job Summary** We're seeking an experienced Customer Service Representative to join our team and provide exceptional support to our customers and internal teams. As a key member of our office operations team, you'll be responsible for managing daily administrative tasks, ensuring seamless communication, and maintaining a high level of customer satisfaction. If you're a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for the following key tasks: * Organize office operations and assist associates in optimizing procedures to ensure efficient workflow and high productivity. * Sort and distribute communications in a timely manner, ensuring accurate and effective communication with customers and internal teams. * Create and update records, ensuring accuracy and validity of information, and maintaining confidentiality when required. * Schedule and plan meetings and appointments, ensuring seamless coordination with internal teams and external stakeholders. * Monitor the level of supplies and handle shortages, ensuring that our office operations run smoothly and efficiently. * Resolve office-related malfunctions and respond to requests or issues, providing timely and effective solutions to our customers and internal teams. * Coordinate with other departments to ensure compliance with established policies and procedures, maintaining a high level of customer satisfaction and internal collaboration. * Maintain trusting relationships with suppliers, customers, and colleagues, ensuring that our customers receive exceptional service and support. * Perform receptionist duties when needed, providing a warm and welcoming experience to our customers and visitors. **Preferred Skills and Qualifications** To succeed in this role, you'll need to possess the following skills and qualifications: * Proven experience as a back-office assistant, office assistant, or in another relevant administrative role, with a strong understanding of office management procedures and best practices. * Working knowledge of "back-office" computer systems, including MS Office, QuickBooks, and Excel. * Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Analytical abilities and aptitude in problem-solving, with a strong focus on providing effective solutions to our customers and internal teams. * Excellent written and verbal communication skills, with the ability to communicate effectively with customers, internal teams, and external stakeholders. * Proficiency in MS Office, including Word, Excel, and Outlook. * Knowledge of QuickBooks and Excel, with the ability to manage financial records and reports. * Valid Driver's license and dependable transportation, with a strong focus on safety and responsible driving practices. **Why Join Our Team?** At arenaflex, we offer a dynamic and supportive work environment that's committed to excellence and continuous growth. As a valued member of our team, you'll enjoy the following benefits: * Competitive compensation and benefits package, including traditional benefits and perks. * Paid Time Off, including paid birthday and holiday pay, to ensure that you have time to relax and recharge. * Flexible family scheduling, to support your work-life balance and family needs. * Continuing education and opportunities for growth, to help you develop new skills and advance your career. * Company-provided uniforms, including an annual boot allowance, to ensure that you're equipped to perform your job duties safely and effectively. * Company-provided take-home vehicle, to support your work needs and provide a convenient transportation solution. * Costco Membership, to provide you with access to exclusive discounts and benefits. * Company phone, to ensure that you're always connected and available to our customers and internal teams. * Chiropractic care (4 annual visits), to support your physical and mental well-being. **How to Apply** If you're a motivated and customer-focused individual who shares our values and is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. If you require accommodations or have questions about our application process, please don't hesitate to contact us. We're committed to providing a fair and inclusive hiring process that supports the needs of all candidates. Apply for this job