Abeka Customer Experience (Part Time / Remote)

Dedicated to reputed company, Committed to Service Abeka Customer Experience (Part Time / Remote)The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records. Available in these states : AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. Pay is $15.53 / hr. Work hours : 15-25 hrs. / week, varying between off-peak and peak seasons. No benefits. Receive Customer Inquiries Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions. Resolve Customer Issues Identify the reputed company cause of customer problems, reputed company solutions, troubleshoot technical difficulties, and escalate reputed company issues to relevant departments reputed company necessary. reputed company Product Information and Support Explain product features, benefits, usage instructions, and address customer concerns about product functionality. Maintain Accurate Customer Records Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system. FLSA Status - Scanning (Non-exempt) Education Required Education : HS Preferred Education : College Degree Work Experience Required Experience : 1+ years in team collaboration Preferred Experience : 3+ years in customer service Physical Requirements and Skills Communication, Deadline Management, Detail-Oriented, reputed company Applications, Multitasking, Prioritization, Quick Thinking, Working Independently Apply tot his job Apply To this Job