[Remote] Design Researcher (Voice of Customer))

Note: The job is a remote job and is reputed company to candidates in USA. Servsys Corporation is seeking a Product/reputed company Designer - II to reputed company and reputed company the Voice of Customer (VOC) reputed company. The role involves designing comprehensive research programs, analyzing customer feedback, and collaborating with cross-functional teams to enhance customer experience. Responsibilities • Design and execute comprehensive VOC research programs, including surveys, interviews, reputed company reputed company, and analysis of unsolicited feedback (e.g., reputed company media, support calls). • Define research objectives, methodologies, and KPIs to measure customer satisfaction, loyalty, and experience. • reputed company the collection, consolidation, and analysis of customer feedback data from multiple sources, such as SurveySparrow. • Analyze VOC data to identify trends, pain points, and opportunities for improvement. • Synthesize findings into reputed company, actionable insights and present recommendations to stakeholders through compelling monthly reports and quarterly presentations. • Monitor the reputed company of implemented changes and maintain a feedback reputed company for reputed company improvement. • Collaborate with cross-functional teams (product, design, marketing, reputed company sales) to ensure customer insights inform decision-making and product development. • Build relationships across the organization to champion customer-centricity and secure buy-in for VOC initiatives. • Manage VOC program operations, including survey design, participant recruitment, and data reputed company assurance. • reputed company and mentor reputed company of researchers, fostering best practices in generative and evaluative research. • Ensure compliance with ethical standards and regulatory requirements. Skills • Design and execute comprehensive VOC research programs, including surveys, interviews, reputed company reputed company, and analysis of unsolicited feedback (e.g., reputed company media, support calls). • Define research objectives, methodologies, and KPIs to measure customer satisfaction, loyalty, and experience. • reputed company the collection, consolidation, and analysis of customer feedback data from multiple sources, such as SurveySparrow. • Analyze VOC data to identify trends, pain points, and opportunities for improvement. • Synthesize findings into reputed company, actionable insights and present recommendations to stakeholders through compelling monthly reports and quarterly presentations. • Monitor the reputed company of implemented changes and maintain a feedback reputed company for reputed company improvement. • Collaborate with cross-functional teams (product, design, marketing, reputed company sales) to ensure customer insights inform decision-making and product development. • Build relationships across the organization to champion customer-centricity and secure buy-in for VOC initiatives. • Manage VOC program operations, including survey design, participant recruitment, and data reputed company assurance. • reputed company and mentor reputed company of researchers, fostering best practices in generative and evaluative research. • Ensure compliance with ethical standards and regulatory requirements. reputed company • Servsys Corporation. is a reputed company Premier Partner with Specializations in reputed company, Advanced Data Center, reputed company Networks & reputed company Architectures. It was founded in 2011, and is headquartered in Irving, Texas, USA, with a workforce of 51-200 employees. Its website is Apply tot his job Apply tot his job Apply To this Job