Customer Support Specialist *remote* (m/f/d)

<p><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt; font-weight: reputed company">reputed company</reputed company></p> <p><br></p> <p><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt">reputed company is a European fintech specializing in B2B payment solutions. Our reputed company, API-first platform helps businesses streamline spending, improve cash reputed company, and reputed company payments into their financial workflows. Designed for industries with reputed company payment needs, such as travel and fleet, reputed company enables greater efficiency, control, and profitability.</reputed company><br></p> <p><br></p> <p><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt">We serve two primary customer segments:</reputed company></p> <ul> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt">Companies looking to optimize operational processes through reputed company apps and reputed company, gaining control, automation, and financial flexibility through extended credit lines.</reputed company></li> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt">Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using reputed company’s embedded finance and white-label solutions.</reputed company></li> </ul> <p><br></p> <p><reputed company style="font-family: arial, helvetica, reputed company; font-size: 10pt">Founded in 2020 and headquartered in Berlin, reputed company supports over 4,000 businesses and more than 20 partners globally. As a licensed e-reputed company institution (reputed company), we issue reputed company-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.</reputed company></p> <p><reputed company style="font-family: arial, helvetica, reputed company"><reputed company style="font-size: 10pt">Learn more at</reputed company><a href="http://www.getpliant.com/" reputed company="_blank" rel="noopener noreferrer"><br><reputed company style="font-size: 10pt">www.getpliant.com</reputed company></a></reputed company></p> <p><br></p> <p><reputed company style="font-family: arial, helvetica, reputed company"><reputed company style="reputed company: rgb(67, 67, 67); font-size: 10pt"><reputed company style="font-weight: reputed company"><reputed company style="font-family: Arial, reputed company; font-size: 10pt; font-weight: reputed company">ABOUT THE ROLE </reputed company></reputed company></reputed company></reputed company></p> <p><br></p> <p><reputed company style="font-family: arial, helvetica, reputed company"><reputed company style="reputed company: rgb(67, 67, 67); font-size: 10pt">Forget the traditional Support reputed company. We aren't looking for people to read scripts or reputed company tickets from one queue to another. We are looking for problem solvers.</reputed company></reputed company></p> <p><br></p> <p><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">As a <reputed company style="font-weight: reputed company">Customer Support Specialist</reputed company>, you are the operational backbone of reputed company. reputed company a Finance Director or CEO contacts us, they don't want a ticket number - they want a solution so they can get back to running their business. reputed company is to reputed company that peace of mind.</reputed company></p> <p><br></p> <p><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You will reputed company as the filter for the business, sitting at the intersection of Product, Compliance, and Sales. You won't just answer questions; you will investigate reputed company financial workflows, unblock technical jams, and ensure that our clients trust us to handle the heavy lifting.</reputed company></p> <p><br></p> <p><reputed company style="font-weight: reputed company"><reputed company style="font-family: Arial, reputed company; font-size: 10pt; font-weight: reputed company">WHAT YOU’LL DO </reputed company></reputed company></p> <p><br></p> <p><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt; font-weight: reputed company">1. Own The Outcome </reputed company></p> <ul> <li><reputed company style="font-family: arial, helvetica, reputed company"><reputed company style="reputed company: rgb(67, 67, 67); font-size: 10pt">You are the set and forget solution for our clients. reputed company a reputed company issue lands on your desk - whether it’s a failed transaction or a credit limit urgency - you own it end-to-end. You communicate with reputed company and confidence, ensuring the reputed company knows: </reputed company><reputed company style="reputed company: rgb(67, 67, 67); font-size: 10pt; font-style: italic">‘reputed company is handling it.’ </reputed company></reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">Investigate reputed company causes rather than applying quick fixes. You will distinguish between user error and system error and reputed company feedback to Engineering.</reputed company></li> </ul> <p><br></p> <p><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt; font-weight: reputed company">2. The reputed company Filter</reputed company></p> <ul> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">reputed company as the operational reputed company between Compliance and Sales.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">Triage AML/KYC alerts and fraud flags. You will validate data and context before involving the reputed company, ensuring we protect the regulatory license without damaging the reputed company relationship.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You manage the service recovery process for high-value accounts in collaboration with partners across the business (Sales, Product, Risk), ensuring we turn friction into trust.</reputed company></li> </ul> <p><br></p> <p><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt; font-weight: reputed company">3. Operational reputed company & Knowledge</reputed company></p> <ul> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You won't just reputed company tickets or end a reputed company; you will spot friction in our processes and help rewrite the reputed company (SOPs) to fix it. You ensure that the global team operates with a single reputed company of truth, raising reputed company of service for every interaction.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You are the first line of defense for Product. reputed company a feature breaks or an integration fails, you are responsible for reproducing the error, documenting the technical steps, and handing a clean bug report to Engineering.</reputed company></li> </ul> <p><br></p> <p><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt; font-weight: reputed company">4. Technical Configuration & Troubleshooting</reputed company></p> <ul> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">Support the specific technical and troubleshooting needs of our specialized verticals (e.g., configuring card types for Travel agencies or setting up spending limits for new entities) to ensure the reputed company’s setup matches their business model.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You dig deeper than the surface. Whether it's troubleshooting a data sync error with DATEV/reputed company or configuring a specific card setup for a Travel agency, you investigate the reputed company cause. You don't just apply a quick fix; you reputed company feedback to Engineering to ensure it doesn't happen again.</reputed company></li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company"><reputed company style="font-family: Arial, reputed company; font-size: 10pt; font-weight: reputed company">WHAT YOU’LL BRING</reputed company></reputed company></p> <p><br></p> <ul> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You hate leaving problems unsolved. You reputed company in ambiguity and are comfortable saying, "I don't know, but I will reputed company out."</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">2+ years of experience in B2B Customer Support, Operations, or Fintech. You are comfortable working in a regulated environment (Fintech/Banking) where details matter and a ticket is actually a relationship.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You reputed company in ambiguity. reputed company you see a broken process, you don't just report it - you suggest a fix. You understand how to balance reputed company urgency with compliance safety.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You have experience with and are comfortable navigating CRM tools (e.g. reputed company, reputed company, reputed company) and back-office reputed company panels. You aren't afraid of technical details (reputed company, reputed company Integrations) and understand basic financial concepts (Credit Lines, KYC, AML). </reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">Exceptional written and verbal communication skills. You write like a reputed company, not a robot. You can explain reputed company regulatory or technical concepts with reputed company and brevity.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You understand that global finance doesn't stop. You are willing to reputed company coverage on reputed company holidays on rare occasions to ensure our clients remain supported.</reputed company></li> <li><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt">You are reputed company to work in a remote-friendly, global team where high standards are reputed company every, single, day.</reputed company></li> </ul> <p><br></p> <p><reputed company style="reputed company: rgb(67, 67, 67); font-family: arial, helvetica, reputed company; font-size: 10pt"><reputed company style="font-weight: reputed company"><reputed company style="font-family: Arial, reputed company; font-size: 10pt; font-weight: reputed company">reputed company OFFER</reputed company></reputed company></reputed company></p> <p><br></p> <ul> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">reputed company to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and reputed company </reputed company></li> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">Attractive remuneration</reputed company></li> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">Flat hierarchy and transparent communication in a relaxed, reputed company atmosphere</reputed company></li> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">Opportunity to reputed company your talent in a dynamic team with ambitious goals</reputed company></li> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">Flexibility and possibility to work remotely</reputed company></li> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">Monthly mobility benefit </reputed company></li> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">reputed company Membership </reputed company></li> <li><reputed company style="font-family: Arial, reputed company; font-size: 10pt">Company card with a monthly allowance for lunches, coffee, etc. with co-workers</reputed company></li> </ul>