Experienced Customer Support Supervisor for Overnight Shift – Remote Leadership Opportunity in Customer Service and Team Management

Welcome to arenaflex

With a rich history spanning over 23 years, arenaflex has established itself as a pioneer in the hospitality industry, connecting millions of diners with tens of thousands of restaurants worldwide. Our mission is to empower restaurants, bars, wineries, and other venues to attract guests, manage capacity, improve operations, and increase revenue. As a leader in the industry, we offer a unique insight into the world of hospitality, and our employees play a vital role in shaping our success.

About the Role

We are seeking an experienced and hands-on leader to join our team as a Customer Support Supervisor for our overnight shift. As a Customer Support Supervisor, you will be responsible for building and developing a team of Customer Service Representatives (CSRs), communicating effectively with various audiences, and displaying exceptional time management and multitasking skills. Your role will be critical in ensuring that our customers receive exceptional support and that our team members are motivated and empowered to deliver outstanding results.

Key Responsibilities:

• Build and develop a team of CSRs to achieve exceptional customer service standards
• Communicate effectively with various audiences, including customers, team members, and stakeholders
• Display exceptional time management and multitasking skills to prioritize tasks and manage multiple projects simultaneously
• Hold yourself accountable for your performance and that of your team, and take ownership of results
• Work closely with peers to discover standard methodologies and best practices
• Facilitate presentations to all audiences, including customers, team members, and stakeholders
• Have tough conversations with people while maintaining an overall positive atmosphere
• Be flexible to work various schedules based on business needs, including overtime during peak times or seasons

About You

To be successful in this role, you should be a team and customer advocate who enjoys being a leader and motivator. You should be able to decipher what's right for our customers, employees, and company, and lobby to ensure those needs are met. You should lead by example, inspire and motivate others, and enjoy seeing others succeed. You should also be a problem-solver who flourishes with the opportunity to continually grow and improve.

Essential Qualifications:

• 2-3 years of call center supervisory experience
• Proven success with building, leading, and motivating a team
• Strong analytical and behavioral problem-solving skills
• An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc.)

Preferred Qualifications:

• Working knowledge of current Microsoft Windows operating systems (client and server platforms)
• Knowledge of iOS and Apple Hardware
• Experience with support desk tools such as Salesforce, Communities, live chat, etc.
• Excellent interpersonal skills, with a bias towards customer service
• Strong communication skills: active listening, writing/typing, informal communication
• Knowledge of networking protocols (TCP/IP), networking infrastructure, switching, and routing is a plus

What We Offer

At arenaflex, we offer a comprehensive benefits package, including:

• Mexican Social Security (IMSS)
• Christmas Bonus - 30 days
• Paid Time Off - 20 days a year
• Vacation Premium - 25%
• Parental leave
• Bereavement Leave - 3 days
• Marriage leave - 3 days
• Bonuses
• Dental Insurance & Life Insurance
• Major Medical Insurance

Diversity, Equity, and Inclusion

arenaflex aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. We believe that hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters, and we ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment.

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer opportunities for professional development, training, and education, and we encourage our employees to take ownership of their careers and pursue their passions. As a Customer Support Supervisor, you will have the opportunity to develop your leadership skills, expand your knowledge of the hospitality industry, and contribute to the success of our company.

Work Environment and Company Culture

Our work environment is welcoming and inclusive, and we strive to create a culture that is fun, collaborative, and supportive. We believe in recognizing and rewarding hard work and success, and we offer a range of perks and benefits to help our employees maintain a healthy work-life balance. As a remote employee, you will have the flexibility to work from home and manage your schedule to meet the needs of our business.

Conclusion

If you are a motivated and experienced leader who is passionate about customer service and team management, we encourage you to apply for this exciting opportunity. As a Customer Support Supervisor at arenaflex, you will have the chance to make a real difference in the lives of our customers and employees, and to contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the arenaflex family!