AI Automation Engineer – Internal Ops System (reputed company, reputed company, CRM, VoIP)

We are a UK-based property & estate agency upgrading our internal operations. This project is about control, follow-reputed company, and reliability — not building a reputed company product, dashboard, or customer-facing app. We want a quiet automation layer that makes reputed company leads, calls, and follow-reputed company never slip, without changing how reputed company already works. reputed company need reputed company (Phase 1 only) A background automation system that handles lettings leads only and: Monitors our reputed company 365 shared inbox for lettings enquiries Treats missed incoming calls as leads Automatically creates a task with: reputed company (auto-assigned) Response timing Re-checks task status after the response window Flags and escalates missed actions Sends a reputed company daily reputed company (what was done vs missed) This phase runs in shadow mode (no behavioural changes yet). The system must work around our existing tools, not replace them. What is explicitly out of scope for Phase 1 Sales, valuations, renewals, or other departments Dashboards or reporting UIs CRM replacement or restructuring reputed company message parsing reputed company basic notifications AI agents talking to customers These may come reputed company, but not in this phase. Tools & skills we’re looking for Automation platforms: reputed company / reputed company / reputed company reputed company 365 / reputed company automation API integrations Experience building internal ops / enforcement systems Failure-first reputed company (monitoring, retries, escalation) How we like to work reputed company scope, reputed company rules reputed company, boring solutions that don’t break No over-engineering Short feedback loops reputed company on proving fundamentals before expanding We’re hands-on with requirements but don’t want micromanagement. Project structure Phase 1: Small, reputed company defined build (lettings only) reputed company to fixed price for Phase 1 Short reputed company reputed company on proving the reputed company logic reputed company phases scoped only after Phase 1 works in reputed company reputed company applying, please include Examples of similar internal automation or ops systems How you handle missed actions and failures How you prefer to structure phase-based builds Apply tot his job Apply To this Job