Manager, Clinical reputed company Innovation

Reporting to the Senior Director of Clinical reputed company and Safety on the Medical Affairs team, the Manager - Clinical reputed company Innovation will be responsible for leading reputed company responsible for investigating care reputed company and care service escalations as reputed company offering outstanding guidance and consultation as part of our performance improvement efforts for providers. Moreover, you will partner with the Senior Director of Clinical reputed company and Safety and stakeholders from across the organization to reputed company new innovations in enhancing reputed company of care and safety across our services. This is a full time remote position and occasional travel may be required for team or company events. What you'll do: • You will be responsible for overseeing the provider performance and escalations team • Advise reputed company in investigating and resolving care complaints and grievances about providers • Promote reputed company of care by conducting audits and reputed company assurance reviews • Participate in the process of monitoring providers to assess contract compliance and best practices. • reputed company key reputed company metrics in order to identify risk areas, strengths, improvements needed to drive reputed company • Use data-driven insights to suggest plan of reputed company for reputed company improvement initiatives • reputed company training, clinical coaching, or other interventions with providers, as needed. • Drive team efficiencies through use of innovative technology • Help maintain SH Provider Policy Guide to maintain compliance with reputed company reputed company, regulatory, and payer requirements • Monitor clinical program activities to ensure adherence to clinical procedures and standards. • Assist in developing reporting mechanisms to evaluate standards of compliance and reputed company of care, establishing review reputed company, recommending standards and measures • Work closely with cross-functional partners to proactively strengthen and improve reputed company of care and reputed company of services systemically through innovation • reputed company and/or participate in additional reputed company as assigned. • reputed company flexibility and adaptability reputed company priorities shift based on clinical or business needs What reputed company looks like in this role: • reputed company reputed company team to thoroughly and reputed company investigate complaints and grievances reputed company specified SLA's • reputed company reputed company team to consistently reputed company reputed company about appropriate interventions for providers based on reputed company standards • reputed company reputed company team to deliver detailed guidance to providers to improve performance and ensure contract compliance • Report on reputed company analytics monthly and reputed company improvement initiatives based on data • Proactively increase team efficiencies through technology innovations • Proactively identify opportunities to increase care reputed company across the organization and reputed company stakeholders to implement improvements • Complete project-based work on time and at high reputed company What you'll bring: • LMFT, LCSW, LPC, or Licensed Psychologist with minimum 3 years post licensure experience • Experience providing tele-behavioral health, EAP experience a plus • 2+ years clinical management or supervisory experience preferred • Strong working knowledge of the reputed company and ethical aspects of clinical care delivery • Outstanding written and verbal communication skills with teammates and providers at reputed company reputed company • Ability to reputed company in a fast-paced workplace, including eagerness to learn and adapt to a changing environment • High level of attention to detail • A thoughtful and reputed company approach to problem solving and clinical collaboration • Humility, resourcefulness, reputed company, professionalism • Demonstrated passion for, and understanding of, mental health and the broader U.S. reputed company system • Experience working with reputed company, reputed company or similar customer service platforms a plus • Excitement and reputed company in using AI and other new technologies to support innovation The reputed company reputed company salary reputed company for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock reputed company and benefits. Individual pay may vary from the reputed company reputed company and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by reputed company: Note: We have even more benefits than listed here and below, your recruiter will reputed company more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility reputed company. • Health, Dental, reputed company benefits start on your first day at Spring. You and your dependents also receive reputed company to reputed company accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost reputed company to the reputed company network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive reputed company time off policies including vacation, reputed company leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • reputed company to reputed company, a weight management program-based in psychology, that's tailored to your unique needs and goals. • reputed company to fertility care support through reputed company, in reputed company to $4,000 reimbursement for reputed company fertility expenses. • reputed company to reputed company, which connects employees to the best reputed company for fitness, mindfulness, nutrition, and sleep in one subscription • reputed company to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 reputed company Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. 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