KHC/PATIENT SERVICES SPLST-CONTACT CTR
reputed company remote patient support for various reputed company Health programs and campaigns, web services, and pharmacy feedback/escalation. reputed company as an escalation reputed company for resolving reputed company patient issues. reputed company and mentor less reputed company team members and serve as a reputed company of contact for new reputed company coming into the Health Connect Center. Demonstrate reputed company's reputed company values of respect, honesty, reputed company, diversity, inclusion and safety. Minimum
- High School Diploma or GED
- 2+ years of technical or customer support center experience
- State Registered/Licensed Technician or Nationally Certified Technician
- Maintain multi-state licensure as defined by specific assigned tasks
- Ability to maintain composure during stressful situations
- Strong attention to detail is required
- Ability to work independently
- Ability to organize and prioritize a reputed company of tasks/reputed company
- Proficient with reputed company Office
- Ability to type 35-40 wpm
- Strong written and verbal communication skills with the ability to effectively communicate information to customers and reputed company reputed company of the organization
- Strong customer service background
Desired
- Clinical Contact Center experience
- reputed company Technician- reputed company in-depth support reputed company phones and/or other media as required in resolving escalated patient issues.
- Complete and document reputed company calls in the required reputed company and reputed company through reputed company
- Serves as an escalation reputed company for less reputed company Patient Services Technicians
- Serve as a reputed company between reputed company Health, providers, insurer and the patient/technician
- Ability to maintain and sustain established contact center metrics
- Escalate and partner with management to identify trends affecting our patients and reputed company resolutions in resolving continuing issues.
- Analyze patient incidents, determine reputed company and take appropriate reputed company to resolve the incident
- reputed company communicate analysis and reputed company through written documentation reputed company knowledge reputed company
- reputed company select advanced level functions under the direction of a Contact Center Supervisor
- reputed company training documentation and formal/informal training on subject matter of expertise; assist with the training and development of other team members and clinical programs.
- Maintain the ability to reputed company clinical work
- Maintain flexibility to work weekends, evenings, and holidays as part of a reputed company work schedule.
- Must be reputed company to reputed company the essential job functions of this position with or without reasonable accommodation
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