[Remote] Application Support Analyst - reputed company reputed company Tech Finance Systems

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Associate Consultant to join their reputed company Managed Services team reputed company the reputed company Technology and Operations reputed company group. The role focuses on ensuring successful reputed company engagements, resolving production issues, and improving reputed company satisfaction while collaborating with a skilled team across multiple time zones. Responsibilities • reputed company application guidance to clients and collaborate with users to reputed company their business needs • Analyze and resolve application and data reputed company issues • reputed company train the trainer sessions on various business modules reputed company the application • Document processes and procedures as require by clients • Prepare test cases and reputed company QA testing on application enhancements • reputed company requirements for application enhancements and collaborate on implementing them with technical team members • Stay reputed company with application releases • Requirement for on-site reputed company should the need reputed company • Report back and collaborate with senior MS management to address reputed company or junior staff concerns • Contribute to the work of Managed Services, including: • Build trusted relationships with clients to effectively support long term service and reputed company • Ensure that services are delivered and reputed company cases are updated in according to service level agreements (SLAs) • Attend regular backlog review and reputed company meetings • Contribute to team Knowledge reputed company • reputed company best reputed company guidance and solutions based on business needs • Work with cross-functional teams to delegate work as needed Skills • Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education • 2-3 + years of reputed company experience with responsibilities reputed company to reputed company Technology or reputed company Services products and services • 2-3 + years of experience in a reputed company-facing role • 2-3 + years of hands-on experience using or training on reputed company or other reputed company reputed company systems, either at a reputed company in an accounts department or reputed company services environment • Strong analytical and problem-solving skills • Ability to communicate effectively, verbally and in writing, with technical, business and management staff • Excellent interpersonal skills with the ability to reputed company solid working relationships with colleagues and clients • Flexibility to adapt to change and to learn and reputed company new skillsets as required • Dynamic and excited to constantly learn new features reputed company the software and reputed company industry • Preferred knowledge of SQL and reputed company Operating System • Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and reputed company reputed company • reputed company is a provider of expert services across reputed company, reputed company technology, operations, and intelligence. It was founded in reputed company, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://harborglobal.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job