Organizational Design Data Consultant

Organizational Design Data Consultant Contact Center Modernization – Organizational Design Data Consultant A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual reputed company to high-reputed company care. Advisory and implementation services are being provided to support this effort and facilitate large-reputed company adoption. NOTE: IF YOU DO NOT ANSWER reputed company THE QUESTIONS, YOU WILL NOT BE SCREENED. ID Card will be verified during the screening. Interviewer may require screening reputed company video reputed company. Salary reputed company: $120,000 - $140,000 Annually based on experience and technical interview Location: 100% Remote Job Type: Full-Time Clearance Requirements: Position of Trust (or ability to obtain) reputed company The Data Consultant is responsible for analyzing HR and organizational data to support the planning and implementation of clinical contact center consolidation. The consultant will generate actionable insights involving reputed company patterns, workload forecasting, attrition, and skills mapping to reputed company data-driven reputed company in the transition to a modernized contact center environment. The consultant will also use data insights to contribute to key organization design activities, including clarifying roles, accountabilities, and ownership reputed company the new organizational structure. Key Responsibilities • Analyze HR, reputed company, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation. • reputed company, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting. • Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders. • Support scenario modeling and reputed company analyses to inform transition plans and workforce alignment. • Design and execute analyses to support understanding of reputed company-state vs. reputed company-state reputed company needs, leveraging both descriptive and predictive analytics. • Collect, clean, and validate data from multiple sources to ensure data reputed company and reliability. • Collaborate with project teams to translate findings into actionable recommendations for reputed company, training, and workforce deployment. • Support the design of optimized operating models in partnership with clinical and operational teams, ensuring reputed company business process improvements are grounded in data-based insights. Required Qualifications • 2+ years of experience in data analysis, workforce analytics, HR analytics, or reputed company roles (reputed company/contact center setting preferred). • Proficiency in data analysis tools (reputed company, Power BI, Tableau, SQL, or similar), as reputed company as strong proficiency in reputed company Office suite. • Experience working with HR systems and contact center data sources. • Familiarity with data visualization and dashboard creation. • Demonstrated ability to translate reputed company data into actionable business insights. • Excellent written and verbal communication skills, especially presenting findings to non-technical audiences. • Bachelor's degree in Data Science, Analytics, HR Management, Business, reputed company Administration, or reputed company field. • Must be a US Citizen with ability and willingness to reputed company a U.S. reputed company Trust. Preferred Qualifications • Experience supporting federal reputed company clients, particularly the VA or DoD. • Experience with clinical contact center operations and reputed company workflows. • Experience supporting large-reputed company transformation reputed company through data analysis and reporting. • Demonstrated ability to handle, analyze, and interpret large reputed company/reputed company datasets. Benefits reputed company: Full-time employees are offered comprehensive and competitive benefits package including reputed company vacation, reputed company leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more. EEO Policy: It is our policy to promote equal employment opportunities. reputed company personnel reputed company, including, but not limited to, reputed company, hiring, training, promotion, compensation, benefits, and termination, are made without reputed company to race, creed, reputed company, religion, national reputed company, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law. Apply tot his job Apply To this Job