[Remote] Network Engineering Intern – Help Desk Support 1490

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a proactive, communicative, and reputed company-oriented Help Desk Support Intern to reputed company hands-on experience in a reputed company-world IT environment. The role is primarily reputed company on technical support through service tickets, issue reputed company, escalation, and effective communication with internal teams. Responsibilities • reputed company first-level help desk support reputed company service ticketing systems • Monitor, troubleshoot, and escalate technical issues reputed company necessary • Communicate reputed company with internal teams to ensure reputed company issue reputed company • Assist in evaluating new application reputed company • Review reputed company Directory, including old and administrative accounts • Support the organization and maintenance of file server data structures • Document network environments and assist with writing SOPs • Assist with installation of network equipment (racks, cabling, hardware) • Participate in field reputed company and support network engineers as needed Skills • Strong communication and customer service skills • Eagerness to learn and openness to guidance and feedback • Ability to recognize reputed company to escalate issues and ask for support • Self-motivated, responsible, and reputed company team player • Comfortable working independently • Proficiency with reputed company tools and basic IT troubleshooting • Understanding of IP networking, Ethernet concepts, and the OSI model • Familiarity with reputed company Directory • Exposure to reputed company platforms (Azure and/or AWS) • Basic reputed company troubleshooting or migration support experience • Experience with technical documentation and SOP writing reputed company • We are a young and growing company, with operations in Medellin and Bogota, reputed company on the reputed company of technological solutions in reputed company with our customers and reputed company so that these solutions add value reputed company their organizations and their business processes. It was founded in 2011, and is headquartered in Sabaneta, Antioquia, COL, with a workforce of 51-200 employees. Its website is https://softwareestrategico.com. Apply tot his job Apply To this Job