At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Our mission is to make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. We're inspired to deliver only the best in all that we do, and we're committed to creating a collaborative and engaging work environment that fosters growth and development for our team members.
Benefits of Working with arenaflex
As an arenaflex team member, you'll enjoy a range of benefits that support your well-being, career growth, and work-life balance. These benefits include:
* Paid Training to help you develop your skills and expertise
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental health
Teleperformance and You
At arenaflex, we believe that our team members are the key to our success. As a Bilingual Spanish/English Customer Expert, you'll play a critical role in helping our clients deliver exceptional customer experiences. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and helping to resolve their questions, issues, and concerns.
As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating that the sky is truly the limit at arenaflex!
Responsibilities
As a Bilingual Spanish/English Customer Expert, your responsibilities will include:
* Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
* Bilingual Spanish/English language proficiency
* A minimum of 6 months of customer service experience
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months of sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
Work from Home Requirements
To work from home as a Bilingual Spanish/English Customer Expert, you'll need:
* A reliable internet connection with the following specifications:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* A clean and quiet workspace
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their skills and expertise. As a Bilingual Spanish/English Customer Expert, you'll have access to a range of training and development opportunities, including:
* Paid training programs to help you develop your skills and expertise
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* Access to a range of online learning resources and training programs
Work Environment and Company Culture
At arenaflex, we're proud of our collaborative and engaging work environment. Our team members are passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, supportive, and fun.
As a Bilingual Spanish/English Customer Expert, you'll work in a fast-paced and dynamic environment that's constantly evolving. You'll have the opportunity to interact with people from all walks of life, and you'll be part of a team that's dedicated to making a positive impact on our clients and our communities.
Compensation, Perks, and Benefits
As a Bilingual Spanish/English Customer Expert, you'll enjoy a range of compensation, perks, and benefits that reflect your value to our organization. These benefits include:
* Competitive wages that reflect your value to our organization
* Full benefits, including Medical, Dental, Vision, 401k, and more
* Paid time off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental health
Conclusion
If you're a fearless and passionate individual who is inspired to deliver only the best in all that you do, we want to hear from you! As a Bilingual Spanish/English Customer Expert at arenaflex, you'll have the opportunity to work in a collaborative and engaging environment, interact with people from all walks of life, and help our clients deliver exceptional customer experiences.
Don't miss out on this exciting opportunity to join our team and start your career journey with arenaflex. Apply now to become a Bilingual Spanish/English Customer Expert and take the first step towards a rewarding and challenging career with our organization.
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