Experienced Multilingual Customer Support Representative for Mobile Gaming Industry – German, English, and Russian Language Expertise

Welcome to arenaflex: A Leader in Mobile Game Development

arenaflex is one of the most successful mobile game development companies worldwide, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. With over 2.3 billion installations and more than 30 million daily players, our games have become an integral part of the gaming community. As a dynamic and innovative company, we are committed to providing exceptional gaming experiences and outstanding customer support to our global player base.

Job Overview: Customer Support Representative

We are seeking a highly skilled and motivated Customer Support Representative with fluency in German, English, and Russian languages to join our team. As a key member of our customer support team, you will have the opportunity to assist and support players of our popular mobile games, ensuring a seamless and enjoyable gaming experience. If you are passionate about gaming, have excellent communication skills, and are eager to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting role.

Key Responsibilities:

• Act as a go-to expert, providing technical support for our free-to-play mobile games across multiple platforms, collaborating with support engineers to manage player tickets and resolve issues efficiently.
• Engage with a global player base, offering technical advice and assistance, and ensuring that players receive timely and effective support.
• Identify, prioritize, and swiftly resolve issues, working closely with diverse departments such as production, QA, design, programming, legal, and marketing to provide seamless solutions.
• Utilize your research skills to develop innovative solutions and enhance our support services, ensuring that we stay ahead of the curve in terms of customer support.

Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

• Excellent communication skills in English, both verbal and written, with the ability to communicate complex technical concepts to users with varying levels of technical expertise.
• Excellent communication skills in German, both verbal and written, with a strong understanding of the language and culture.
• Excellent communication skills in Russian, both verbal and written, with a strong understanding of the language and culture.
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise.
• Experience playing mobile games is preferred, with a strong understanding of the gaming industry and its trends.

What We Offer:

At arenaflex, we are committed to providing our employees with a comprehensive range of benefits and perks, including:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave, with additional days off available in special circumstances.
• Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
• Entertainment and merch: We hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

Work Format:

We offer flexible work arrangements, including remote work or the option to work from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. This allows you to choose the work environment that best suits your needs and preferences.

Career Growth Opportunities:

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including internal bootcamps, conferences, and courses. Our goal is to provide you with the skills and knowledge you need to succeed in your role and advance in your career.

Skills and Competencies:

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds and cultures.
• Strong technical skills, with the ability to quickly grasp and understand complex technical concepts.
• Problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
• Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability and flexibility, with the ability to work in a fast-paced and dynamic environment.

Conclusion:

If you are a motivated and enthusiastic individual with a passion for gaming and customer support, we encourage you to apply for this exciting role. As a Customer Support Representative at arenaflex, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this opportunity to join a leading mobile game development company and take your career to the next level. Apply now and become a part of the arenaflex team!