Experienced Customer Service Representative (Student Loan Advisor) – Work from Home Opportunity after 90 Days with arenaflex

Introduction to arenaflex

arenaflex is a dynamic and family-oriented organization that values diversity, equity, and inclusion. We are committed to creating a team-driven environment where our employees can thrive and grow. As a leader in the industry, we are dedicated to providing exceptional service to our customers, and we are seeking talented individuals to join our team. If you are passionate about helping others and are looking for a challenging and rewarding career, we encourage you to apply for our Customer Service Representative (Student Loan Advisor) position.

Job Overview

As a Customer Service Representative (Student Loan Advisor) at arenaflex, you will play a critical role in providing exceptional service to our customers. You will be responsible for answering incoming calls, using chat, and completing outbound calls as necessary to assist customers with their questions and concerns. You will also provide detailed information, process applications, and resolve any emerging problems that our customer accounts may face. Our ideal candidate is someone who is empathetic, communicative, and able to work in a fast-paced environment.

Key Responsibilities

• Utilize standard technology such as a telephone, e-mail, and web browser to communicate with customers
• Navigate to pre-scripted responses to provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures
• Assist callers with filling out their applications and submitting them electronically to plan providers for processing
• Complete basic call logs, documentation, and related call details for each phone inquiry
• Practice active listening, be empathic, and communicate clearly with customers in a positive and professional manner

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required
• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 35 words per minute
• Experience working with a personal computer and the Windows operating system
• Excellent written, verbal, and interpersonal communication skills
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language and effective use of grammar skills
• Excellent communication etiquette

Preferred Skills

In addition to the essential qualifications, we prefer candidates who possess the following skills:

• Demonstrated excellent interpersonal and leadership skills
• Ability to multi-task and stay organized while completing simultaneous tasks
• Experience working in a customer-facing environment
• Ability to work in a team-driven environment and contribute to a positive and inclusive culture

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Some of the benefits you can expect include:

• Competitive pay
• Sick time that starts accruing immediately after training completion
• Special event days throughout the year
• $25,000 life insurance paid for by arenaflex
• Paid holidays from day one of employment (if you meet the criteria)
• Opportunity to work from home after 90 days (if you meet the performance and attendance requirements)

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer ongoing training and development opportunities, as well as a clear path for advancement. If you are looking for a challenging and rewarding career with opportunities for growth and development, we encourage you to apply for our Customer Service Representative (Student Loan Advisor) position.

Work Environment and Culture

At arenaflex, we are proud of our diverse and inclusive culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is supportive, collaborative, and fun. We offer a range of employee recognition and reward programs, as well as opportunities to get involved in community service and volunteer work.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for our Customer Service Representative (Student Loan Advisor) position. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

Conclusion

At arenaflex, we are committed to providing exceptional service to our customers and creating a positive and inclusive work environment for our employees. If you are looking for a challenging and rewarding career with opportunities for growth and development, we encourage you to apply for our Customer Service Representative (Student Loan Advisor) position. Join our team and become a part of a dynamic and supportive organization that values diversity, equity, and inclusion.