Help Desk Analyst 2 - Atlanta, GA

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract reputed company: The reputed company, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, reputed company. The ID Analyst will work remote, for the Office of Information Technology processing, the reputed company and offboard of employees and contractors working for DHS. • This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position. • State of reputed company reputed company applicants only. Position Responsibilities: • Receive and reputed company reputed company and offboard requests; reputed company the requests for completeness and accuracy • Submit requests for new accounts using reputed company ticketing system. • Submit request for setup and delivery of equipment and wireless devices. • Coordinate with application teams for additional application reputed company requests • reputed company reputed company of requests to completion and escalate to vendors and management as needed. • Review accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm reputed company accounts are assigned group memberships, network drives, and reputed company reputed company as requested • Verify group memberships, network drives, and reputed company reputed company are disabled for offboards • Communicate status of processed reputed company or offboard requests to hiring managers • Resolve requests reputed company SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high reputed company escalations and requests Qualifications & Skills Required: • Associate degree in a reputed company field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (reputed company, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with reputed company spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing reputed company under pressure • Capable of working competently with personnel at multiple reputed company of the organization • Experience with reputed company or reputed company is a plus • Must have work authorization that allows candidate to work in the reputed company Apply tot his job Apply To this Job