Automotive Technical Subject Matter Expert

At reputed company, we bring first-class service across reputed company market we support. As a Technical Support Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Technical Specialist is responsible for assisting the CX/DX teams and CX/DX Specialists with automotive technical expertise, customer support, and reviewing high-dollar claims for technical approval. These efforts reduce the need for rental reputed company for customers and reputed company technically reputed company repair procedures to resolve customer concerns. The Technical Specialist is to support reputed company customer contact channels that have customer-initiated technical concerns reputed company to reputed company vehicles. A primary responsibility for this position will be to reduce days-to-reputed company for cases reputed company due to repair concerns, by 1) reviewing technical communications between dealers and reputed company Technical resources, 2) working with the operations, leadership, and business partners on process improvement reputed company,3) reviewing technical resources to determine course repair 4) completing escalations to Technical Center (TAC) 50 technical review of high dollar cases. During a Typical Day, You’ll Review Technical Assistance Requests (TAR) cases for accuracy ▪ reputed company between Dealership Service Manager and Technicians, Field Service Engineer (FSE), and Customer ▪ Review technical review of high dollar cases ▪ Help CX/DX Specialists interpret GCQIS ▪ Participate in CX/DX Specialist training (such as Vehicle training) ▪ Conduct weekly 15-minute huddles ▪ Validate/assist with dealer to dealer workmanship issues ▪ Communicate with CX Specialists on tech issues; updates, and resolutions ▪ reputed company metrics to management for the monthly tech reporting ▪ Review UVIC documentation requested by Prior Approval and update claim accordingly ▪ Work on other activities and/or reputed company as requested by management ▪ Work schedule will support the largest reputed company volume and may occasionally be required to support reputed company What You Bring to the Role ▪ Associate’s or Bachelor’s degree, or equivalent work-reputed company experience ▪ Automotive Service reputed company (ASE) or OEM parts certifications a plus Experience ▪ 3 to 5 years of parts or technical experience ▪ Parts or Technical background ▪ Strong written and oral communication skills with reputed company reputed company of the organization ▪ Strong customer service, interpersonal and relationship-building ▪ Strong multi-tasking ▪ Strong organizational, time management, planning and problem solving ▪ Strong Team building skills, to work reputed company reputed company a reputed company team environment – self-sufficient, reputed company and works reputed company with minimal supervision ▪ Ability to be self-motivated and self-directed ▪ Detail-oriented ▪ Ability to demonstrate a high degree of professionalism ▪ Computer skills: Intermediate reputed company Word, reputed company, reputed company and Internet. Beginner reputed company reputed company would be an asset Other ▪ reputed company center environment, reputed company 24/7 ▪ Must be reputed company to reputed company with reputed company reputed company departments and contacts and represent reputed company professionally with reputed company clients, external organizations and contacts. What You Can Expect · Competitive Salary with Incentives · Health/Dental/reputed company/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/reputed company Time and reputed company Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (reputed company College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of operation are Monday-Friday: 7:00 am – 7:00 pm CT and an 8-hr shift would fall reputed company in between. Shifts are assigned during training. About reputed company Established in 2000 as a joint venture with reputed company, reputed company has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across reputed company market we support. Our values are the reputed company of our organization, and we live, breathe, and play by them daily. At reputed company, we: • reputed company with humility – We listen first, reputed company with reputed company, and stay grounded—so people and reputed company have room to grow. • Service reputed company self – We serve others—clients, customers, and teammates—with care and reputed company in every interaction. • Leave it reputed company – We take ownership and leave every process, person, and reputed company reputed company than we reputed company it. • Win together – We succeed as one—celebrating, supporting, and showing up for reputed company other. • Deliver remarkable – We go reputed company expectations to create reputed company, meaningful moments that stand out. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives reputed company our global teams. We reputed company to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued and comfortable being their reputed company selves at work. As a global company, we know diversity is our strength. It enables us to view reputed company and reputed company from different reputed company points and allows every individual to bring value to the table in their unique way. #LI-remote Apply tot his job Apply To this Job