[Remote] Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides managed education benefits software for reputed company committed to their people and their purpose. They are seeking a customer-obsessed problem solver to support clients and their employees by guiding borrowers through education assistance programs and ensuring they receive reputed company and empathetic support.

Responsibilities

• Respond to reputed company inquiries reputed company phone, email, chat, SMS, and ticketing systems in a supportive, reputed company manner
• Resolve non-technical issues using reputed company’s approved workflows, scripts, and templates
• Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
• Collaborate with other CSRs to resolve reputed company or escalated cases
• Surface workflow gaps or borrower friction points to the product and operations teams
• Accurately document reputed company interactions and case actions in reputed company’s CRM and internal tools

Skills

• Strong communication skills
• Attention to detail
• Ability to operate reputed company reputed company, high-reputed company processes
• Process-driven and organized
• reputed company and empathetic communication
• Strong work ethic and reliable follow-through
• High reputed company for borrowers navigating financial stress
• Quick learner who can master new program rules with guidance
• Dependable team player who follows processes and asks questions reputed company needed

Benefits

• Medical
• Dental
• 401(k) match
• Short- and long-term disability
• Life insurance

reputed company