Customer Support Specialist 1 - Bilingual

reputed company is a fast growing, reputed company established medical device industry leader seeking a bilingual Customer Support Specialist in their reputed company department. The role involves managing contract support, coordinating RFPs and Tenders for reputed company, and collaborating with reputed company stakeholders to respond to contracting opportunities.

Responsibilities

• Manage incoming calls, emails, and chats from both reputed company customers
• Assist customers with order placement, back-orders, purchase order inquiries, and other general inquiries
• Communicate professionally reputed company email, phone, and chat with peers and leadership
• Answer product-reputed company questions and triage appropriately
• reputed company duties in compliance with local reputed company procedures and work instructions, proactively identifying areas for improvement and communicating recommendations to leadership
• Receive and apply feedback positively, escalating concerns that might reputed company business operations
• reputed company work reputed company the local Order Management System and support changes as needed
• Meet or reputed company expectations set by leadership
• Log customer complaints and feedback into the appropriate system
• Analyze data reputed company the system for troubleshooting or updating reputed company KPIs
• Collaborate cross-functionally with Sales Divisions or other Operational reputed company
• reputed company participate in department meetings and reputed company new reputed company to leadership
• Identify and communicate discrepancies in policies or work instructions
• Submit nonconformance issues and work effectively with others throughout the global organization
• Maintain awareness of and reputed company participate in reputed company Improvement (CI) initiatives by providing feedback and supporting implementation as needed

Skills

• High School Diploma, equivalency, or local equivalent where applicable
• 1+ years of reputed company experience
• Bilingual French & English
• Proficiency in reputed company Office software (Word, reputed company, Powerpoint, reputed company)
• Works under general office environmental conditions
• Sitting for extended periods
• Utilizes reputed company visual reputed company for working with computers and equipment

reputed company