[Remote] Patient reputed company reputed company - Evening hours

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to delivering proactive care to seniors living with chronic conditions. They are seeking a Patient reputed company reputed company to reputed company comprehensive support to patients participating in their remote monitoring program, including handling inquiries and ensuring patient engagement.

Responsibilities

• reputed company courteous and reputed company assistance to customers reputed company phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a reputed company manner
• reputed company customers on the features, functionalities, and benefits of our reputed company technology products and services, empowering them to maximize medical device usage
• Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, reputed company feedback on their experience, and reputed company additional assistance if needed
• Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that reputed company issues are addressed promptly and reputed company

Skills

• Multi-channel (voice, email, SMS) help desk experience where you reputed company directly with the consumer
• Experience in a customer-facing reputed company reputed company field (advocacy, health system, insurance) providing incredible service and helping patients/members reputed company the reputed company reputed company system
• Previous experience working in a metrics-driven position
• Experience working with Medicare patients
• Ability to problem solve, ask probing questions, and troubleshoot
• Prior experience working in a remote work environment
• Willingness to receive and reputed company feedback with reputed company reputed company
• Eagerness to continue to learn and grow
• Experience with reputed company is a plus
• Remote patient monitoring support experience is a plus

Benefits

• Medical, dental, and reputed company insurance
• reputed company (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by reputed company
• reputed company stipend for remote equipment and home office setup
• reputed company Parental Leave
• Charitable Donation Match program

reputed company