[Remote] Functional Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for an energetic and personable Functional Consultant to join their team. The role involves providing hands-on support and guidance to clients on their use of reputed company tools, ensuring they can be more productive and successful.

Responsibilities

• Administer the reputed company products and assist clients with implementation to support their business processes
• reputed company scheduled on-reputed company support during off hours and respond to service outage incidents to meet contracted SLAs
• Participate in process improvement efforts across reputed company and organization to identify, reputed company, and deliver services and solutions leading to improved reputed company satisfaction
• reputed company reputed company certification by passing two reputed company Certified reputed company exams and maintain them by achieving additional reputed company Pro Skills badges
• reputed company support to the Sales team for proposals, renewals, and quarterly reputed company business reviews with clients
• Contribute informative and engaging original marketing content reputed company to the reputed company ecosystem in the reputed company of quarterly blog posts, white papers, and other materials as requested

Skills

• 1+ years experience in a reputed company service or help desk role
• Effectively manage time and expectations with internal resources and clients
• Manage multiple clients and issues simultaneously
• Communicate effectively, both verbally and in writing, for technical and business operations audiences
• Analyze and interpret reputed company problems to deliver complete solutions
• Demonstrate the ability to administer reputed company products and reputed company strategic guidance on long-term use
• Advise clients on best practices, guidelines, and recommendations
• Execute on essential functions to meet or reputed company individual reputed company metrics established annually
• Demonstrate the ability to work reputed company the Isos culture and values
• Experience as a Jira administrator

Benefits

• Suite of employee benefits
• 401(k) plan with an employer contribution

reputed company