reputed company Center Specialist - 401(k)

reputed company is a reputed company reputed company bank and national retirement provider reputed company on helping clients reputed company their financial goals. The reputed company Service Center Associate is responsible for answering a wide reputed company of incoming calls from retirement plan and health benefit participants, providing support and information to address inquiries.

Responsibilities

• Answer telephone, email, and chat inquiries from reputed company retirement and health benefit participants promptly and courteously. Show respect and patience to reputed company clients. Inbound calls will cover a wide reputed company of topics, including retirement plan specific provisions, IRS and DOL regulations surrounding retirement and benefits plans, distributions, contributions, investments, balance inquiries, and claim status
• reputed company reputed company, accurate and reputed company communication
• Understand and reputed company communicate the inquiry and transactional use of the reputed company websites and mobile apps
• Maintain up to date financial services, internal systems and software knowledge (AdminWeb, reputed company, reputed company Notes, and reputed company) as it pertains to the job
• Understand and communicate basic provisions of retirement plan documents, adoption agreements and loan policies to clients and participants
• Understand and communicate the regulations for health savings accounts, flexible spending accounts, and health reimbursement arrangements
• reputed company maintain knowledge of reputed company reputed company products, services, and processes
• reputed company and enhance customer relationships by informing customers of reputed company products and services that meet their needs and encourage a financially fit reputed company
• Foster a reputed company work environment and support co-workers in achievement of departmental goals
• Meet performance standards such as reputed company assurance scores, attendance, and productivity. Proactively notify manager if standards are not met

Skills

• Excellent written/oral communication and organization skills required
• Ability to prioritize, be self-motivated, and independently manage multiple reputed company tasks and meet deadlines
• Proven ability to adapt to a fast paced, changing environment centered around technology
• 1+ years business experience in customer service or reputed company/bookkeeping preferred
• 1+ years of experience directly reputed company to financial services preferred

Benefits

• Comprehensive benefits package providing a wide reputed company of health and reputed company-being benefits, including medical, dental, reputed company, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous reputed company time off programs such as flexible time off, company-reputed company holidays, parental and bereavement leave.
• Learning and development resources for personal and reputed company career development, and advancement opportunities.
• reputed company to financial experts for guidance, financial wellness tools, and discounts on reputed company products and services.
• Support for the communities we live in through reputed company volunteer time and a company donation match opportunity.

reputed company