Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as "game-changers" to help our clients improve their businesses. Due to our continued growth, we are looking for talented individuals to join our purpose and provide outstanding customer service experiences.

Job Overview

As a Technical Support and Customer Service Representative working from home, you will be responsible for providing inbound customer support, resolving technical issues, and delivering expert customer experiences. You will be an integral part of our team, working together to achieve our goals and provide exceptional service to our clients. This is a great opportunity to reimagine your career journey, develop new skills, and work with a company that values its employees and offers real career growth potential.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a smile

Essential Qualifications

To be successful in this role, you will need to have a strong focus on building customer relationships, excellent communication skills, and the ability to work in a fast-paced environment. You should also have:

• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

Preferred Qualifications

While not required, having technical support experience and familiarity with iOS and/or MacOS, or comparable technology, would be an asset in this role. You should also be able to work an evening or overnight schedule and have a strong ability to work independently.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you can be confident that you will have opportunities to advance your career and develop new skills.

Work Environment and Company Culture

arenaflex is a company that values its employees and offers a supportive and inclusive work environment. We believe in championing our people and investing in their success. Our company culture is built on the principles of diversity, equity, and inclusion, and we offer a range of programs and events to support these values. From health and wellness programs to mentorship programs and celebrations, we are committed to creating a positive and engaging work environment for all our employees.

Compensation and Benefits

As a Technical Support and Customer Service Representative with arenaflex, you can expect to receive a competitive salary and a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan
• Paid PTO and holidays
• Medical, dental, and vision insurance
• A comprehensive Employee Assistance Program (EAP)

Conclusion

If you are looking for a new challenge and want to join a company that values its employees and offers real career growth potential, then we want to hear from you. Apply today to become a Technical Support and Customer Service Representative with arenaflex and discover why we are the employer of choice for over 440,000 game-changers around the globe. With our commitment to diversity, equity, and inclusion, and our focus on creating a positive and engaging work environment, you can be confident that you will thrive in this role and achieve your career goals.