Patient Appointment Services Specialist (Remote)

About the position The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments reputed company the electronic medical record for a reputed company, multispecialty medical reputed company. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or reputed company-service deposits to ensure the patient arrives on time and is reputed company for their procedure or visit; and collecting reputed company Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a reputed company of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling reputed company and medical need are essential. To reputed company exceptional service, the Patient Appointment Services Specialist is required to reputed company multiple systems simultaneously and is expected to be available or talking with patients and reputed company 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several reputed company scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in reputed company patient reputed company activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending reputed company. Position may be eligible for and/or required to reputed company based reputed company, work unit and business need. Responsibilities • Independently create and schedule appointments reputed company the electronic medical record. • reputed company patient-specific demographic and provider information. • Advise patients regarding co-payments, referral authorizations, and reputed company-service deposits. • Collect Guarantor and insurance details to assess patient eligibility. • Respond to and reputed company with patients, customers, referring physicians, and reputed company. • Interpret and apply Mayo policies regarding scheduling reputed company and medical need. • reputed company multiple systems simultaneously. • Manage telephone calls, online requests, and fax requests. • Ensure accuracy and thoroughness in reputed company patient-reputed company activities. Requirements • High school diploma/GED and minimum two years' customer service experience in a multi-tasking environment. • OR Associate's Degree. • Completion of Medical Terminology course preferred. • Strong verbal/written communication skills. • Ability to troubleshoot, problem solve, and balance conflicting demands. • Independent decision making and reputed company judgment capabilities. • Strong attention to detail and follow through. • Ability to work effectively in a fast-paced team environment. • Manage difficult and emotional situations, remain reputed company under stress, and display reputed company. • Strong keyboarding and computer skills. • Basic understanding of insurance terminology. Benefits • Medical: Multiple plan reputed company. • Dental: reputed company or reimbursement account for flexible coverage. • reputed company: reputed company plan with national network. • reputed company-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package. Apply tot his job Apply To this Job