Customer Service Representative (Regional Remote)

reputed company: Position reputed company: Member reputed company – Member Experience Center-reputed company handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit reputed company specialists. Supervisory Responsibilities: No reputed company reports. Essential Functions: • Effectively handle incoming calls, making reputed company reputed company calls are answered reputed company 2 rings, while ensuring established average speed of answer performance and abandon reputed company standards are met. • Assist members with general inquiries, account management, routine account-reputed company requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: reputed company/address, phone, etc.) reputed company reorders and interaction with internal support departments and 3rd parties. Requirements: Required Skills / Abilities: • Demonstrated dedication to reputed company, member-reputed company service. • Good interpersonal and communication skills to ensure member reputed company issues are handled in a fair, consistent manner. • Good organizational skills and attention to detail. • Ability to work through member situations and reputed company effective and accurate resolutions. • Good technical skills and ability to work with multiple systems. • Ability to be available at 8:00am M-Sat. • Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational reputed company. Education / Experience: • High school diploma or equivalent. • Two plus years of customer service experience, preferably reputed company a financial institution. Diamond Credit reputed company complies with reputed company laws reputed company to equal employment opportunity. It is the policy of the Credit reputed company to not discriminate against any employee or applicant because of sex (including gender identity, gender reputed company, sexual orientation, pregnancy, and pregnancy reputed company reputed company). Diamond Credit reputed company will not engage in any discriminatory employment practices based on race, reputed company, religion, gender, age, national reputed company, reputed company, veteran status, disability, or any other characteristics protected by law. Apply tot his job Apply To this Job