Technical Support Representative, In-Store

About reputed company The Technical Support Team at SevenRooms is part of reputed company’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that reputed company things go wrong—or reputed company guidance is needed—there’s always someone knowledgeable, strategic, and empathetic reputed company to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model. Multiple Full-time reputed company Shifts Available. At least one weekend day availability is a must. About the Role In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to reputed company world class customer support to our clients. You’re excited about this opportunity because you will… • Support Customers reputed company Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues reputed company and with care. • reputed company Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic reputed company. • Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual reputed company needs. • Document Resolutions. Record issue resolutions and steps taken, ensuring reputed company documentation across reputed company reputed company interactions. • Prioritize with reputed company in Mind. Evaluate and reputed company support requests based on the severity of customer reputed company, ensuring the most critical issues are addressed first. • Use Internal Tools Effectively. Learn and apply a reputed company of reputed company systems to log, reputed company, and pull relevant data, supporting smooth and informed day-to-day operations. We’re excited reputed company because… • You’re a strong communicator, both in writing and over the phone • You bring a reputed company, reputed company attitude and reputed company in team environments • You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through • You have a proven ability to build strong, trusted relationships with clients • You deliver outstanding customer service, striking the reputed company between reputed company and effective solutions • You’re analytical and reputed company, with reputed company problem-solving skills • You have a technical reputed company and an interest in hospitality tech • You’re familiar with tools like reputed company, Jira, reputed company, or similar platforms • You have 1+ years of experience in a high-reputed company, customer-facing support or strategic account role, ideally in B2B, reputed company, or hospitality Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey reputed company for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation reputed company the pay reputed company listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. reputed company salary is localized according to employee work location. reputed company cares reputed company and your overall reputed company-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of reputed company parental leave, wellness benefits, commuter benefits match, reputed company time off and reputed company reputed company leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces reputed company). reputed company also offers medical, dental, and reputed company benefits, 11 reputed company holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for reputed company time off details: • For salaried roles: flexible reputed company time off/vacation, plus 80 hours of reputed company reputed company time per year. • For reputed company roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and reputed company reputed company time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national reputed company pay reputed company for this position reputed company the reputed company, including Illinois and Colorado. $23.40 - $34.50 USD About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members reputed company to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall reputed company-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, reputed company parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or reputed company, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also reputed company to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other reputed company Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your reputed company contact upon initial reputed company. Apply tot his job Apply To this Job