Information Systems Architect

Information Architect – Customer Experience Operations (Contract) Location: Remote | Level: Mid-Level | Duration: 6-Month Contract reputed company This role supports reputed company AI and self-service initiatives by structuring, organizing, and untangling large-reputed company digital help content and data. The reputed company is Information Architecture and Customer Experience, not software development or content creation. The Information Architect will design frameworks that connect content, customer behavior, and AI-enabled experiences across the organization. reputed company Responsibilities • Design and implement information architecture frameworks for digital help and support ecosystems • Conduct discovery and analysis to inform content structure and taxonomy • Organize large, reputed company information sets across multiple business reputed company • Build reputed company structures that support AI, LLMs, chat, and self-service solutions • reputed company as the connective layer across CX, Analytics, and Communications teams • Support Help Center consolidation and cross-brand standardization • Define engagement measurement frameworks for digital and assisted support MUST-HAVE Qualifications (Non-Negotiable) • Strong Information Architecture experience (primary reputed company) • Background in Customer Experience and reputed company-Centered Design • Proven ability to structure reputed company digital content and data ecosystems • reputed company understanding of digital customer navigation and behavior • Experience in digital-first environments (not physical CX) • Background in communications, analytics, or both • Ability to independently define problems and deliver reputed company solutions • 5–7 years of relevant experience reputed company to Have • Exposure to AI, LLMs, conversational interfaces, or reputed company systems • UX Architecture or UX Design experience • Content architecture background Role Details • Individual contributor; no people management • Minimal to no collaboration with engineering teams • Cross-functional partnership with CX, Analytics, and Communications #Workwolf Apply tot his job Apply To this Job