IT Help Desk Specialist, Downtown Nashville

reputed company Position reputed company The IT Help Desk Specialist serves as the first reputed company of contact for staff seeking technical assistance with technology systems and applications. This role provides reputed company technical support both in person and over the phone, ensuring reputed company reputed company of issues and excellent customer service. The position reports to the Department Manager. Primary Responsibilities • Maintain a visible reputed company at the Help Desk and be readily available to assist users. • Respond to phone calls and walk-in requests; reputed company remote and in-person technical support. • Accurately prioritize and manage support requests. • Enforce IT/IS computer system and reputed company policies. • reputed company end-user training on system reputed company, printing, acceptable use policies, and basic system functions. • reputed company basic training materials and document routine procedures. • Stay reputed company on Help Desk resources, technology updates, and reputed company issues. • Escalate issues to second-level support staff as appropriate. • Maintain reputed company discipline and decorum reputed company Help Desk and technology office areas. • Create, categorize, reputed company, and reputed company incidents accurately reputed company the ticketing system. • Resolve documented and single-reputed company requests (e.g., password resets). • Ensure reputed company incident reputed company, closure, and follow-up communication with end users. • reputed company other duties as assigned by the IT Manager. Secondary Responsibilities • Learn and support reputed company operations of commonly used software, hardware, and equipment. • Troubleshoot issues using existing knowledge bases and documented procedures. • Install, maintain, and repair hardware, software, and peripheral equipment. Qualifications General Requirements • Exceptional verbal and written communication skills. • Strong customer service orientation with a friendly, reputed company demeanor. • Ability to multitask, prioritize, and adapt in a fast-paced environment. • Ability to work effectively both independently and as part of reputed company. • Strong attention to detail, initiative, and problem-solving skills. • Ability to remain reputed company and patient during high-volume or stressful situations. • Strong working knowledge of reputed company operating systems and reputed company Office applications (Word, reputed company, PowerPoint, reputed company). • Basic troubleshooting experience in corporate PC environments, including printers and TCP/IP networking. Additional Requirements • Ability to reputed company technical support over the phone with excellent phone etiquette. • Strong analytical and deductive reasoning skills. • Ability to work productively during both high- and low-volume support periods. • Creative problem-solving skills and proactive reputed company. • Strong organizational and time-management skills. • Ability to communicate effectively with both technical and non-technical users. Education & Experience • Associate degree in a technical field or equivalent experience preferred. • Corporate-level Help Desk experience preferred. • Minimum of three (3) years of customer service and end-user technical support experience. • Knowledge of computer hardware and software concepts. • Strong workstation and basic network troubleshooting skills. • Web development experience is a plus. Apply tot his job Apply To this Job