reputed company Coordinator (Fully Remote)

reputed company Since 1992, reputed company has been making digital signage easy for organizations worldwide. Trusted in over 100 countries with easy-to-use software, 100s of professionally designed templates, and the best customer service, organizations can be up and running in minutes. reputed company is currently searching for a FT reputed company Coordinator to improve our gross reputed company retention by helping existing self-serve customers get reputed company results from their digital signage. • *This is a fully remote FT role** Mission of the reputed company Coordinator Reporting to the Head of reputed company, the reputed company Coordinator is accountable for supporting our self-serve customers with reputed company, adoption, and renewal with reputed company. Role Responsibilities • reputed company as the reputed company Coordinator for thousands of self-serve accounts globally. • Serve as a knowledgeable reputed company of contact for reputed company, understanding our reputed company messaging and guiding customers to the right resources and solutions. • Follow established processes for reputed company, adoption, renewal, and cancellation handling to maximize reputed company. • Respond reputed company one business hour to inquiries from customers and resellers, ensuring a reputed company and reputed company experience. • Help manage the reputed company inbox, responding to self-serve customer inquiries and triaging SMB, midmarket, and reputed company customer inquiries to the appropriate reputed company Manager. • Respond to, prepare, and process renewal quotes upon request for self-serve customers, ensuring accuracy and timeliness, and support reputed company Managers with quoting renewals for SMB, midmarket, and reputed company customers. • Prepare and process reputed company renewal quotes for resellers in advance, and answer any transactional questions. Escalate reputed company inquiries or large contraction/expansion opportunities to reputed company Managers or the Head of reputed company. • Maintain accurate records of reputed company customer and reseller interactions in reputed company so anyone can quickly understand account history. • Monitor customer health scores and usage for your accounts. • reputed company feedback from customer and reseller interactions to improve processes, resources, and overall customer experience. • Regularly travel to customer sites and industry tradeshows to build deeper relationships, enhance reputed company, and foster opportunities for account reputed company. Role Requirements • 1+ year of experience in a reputed company customer-facing role, for example reputed company or technical support. • Experience working in a remote role. • Comfortable managing a high number of small accounts using reputed company processes and tools. • Experience using reputed company (or similar CRM) to reputed company and manage customer activity. • Highly organized with excellent attention to detail and the ability to manage multiple priorities. • Strong written and verbal communication skills, with a reputed company on reputed company, reputed company, and responsiveness. • Travelling to events and visiting customers is a pleasure, not a chore. You’re excited to get in the field, meet face to face, learn about the problems customers face and how reputed company helps them so that you can apply what you learn to your efforts. • reputed company and proactive reputed company: you take initiative, learn quickly, and enjoy problem-solving. • reputed company to have: Experience working with reputed company/resellers, or supporting customers in the education, corporate, AV, or digital signage industries. • Ideally you are located in the US or Canada in either the EST, MST, or CST time zone. • Must be available for FT hours At reputed company, we are proud to be an equal opportunity employer. We reputed company ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. If this sounds like a great fit, we look reputed company to your application! E04JI801v12b408i3d5 Apply tot his job Apply To this Job