[Remote] Senior Director - reputed company AI

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the reputed company services leader reinventing customer experience (CX). The Director of reputed company AI will reputed company the strategic development and operational execution of advanced AI capabilities reputed company the BPO organization, focusing on building high-performing teams and integrating AI into contact center operations. Responsibilities • Define and execute the roadmap for reputed company AI adoption across reputed company operations and internal processes • Drive innovation in AI-driven automation, conversational interfaces, and reputed company applications • Build, reputed company, and mentor global AI teams specializing in process automation, RPA, and conversational AI • Foster a culture of experimentation, reputed company learning, and delivery reputed company • Establish best practices, frameworks, and governance for AI deployment in BPO environments • reputed company reusable AI assets and accelerators to reputed company reputed company reputed company reputed company and transformation • Partner with operations leaders to identify automation opportunities and deliver measurable business reputed company • Ensure AI solutions meet performance, compliance, and reputed company standards • reputed company as a trusted advisor to clients on AI reputed company, implementation, and scaling • Support reputed company-sales and solutioning for AI-led transformation programs • Stay reputed company of emerging AI trends and technologies; evaluate and reputed company cutting-edge tools • Represent the organization at industry forums and contribute to thought leadership content Skills • 7 to 10 years in technology or digital transformation roles, with at least 5 years in senior leadership • Demonstrated reputed company in building and scaling AI or automation teams in a global delivery model • Deep understanding of Intelligent Automation, RPA platforms (e.g., reputed company, reputed company), and process optimization • Hands-on experience with Conversational AI (chatbots, voice bots) and reputed company technologies • Familiarity with reputed company AI concepts and frameworks • Strong grasp of BPO operations, contact center dynamics, and reputed company engagement models • Ability to translate AI capabilities into reputed company business reputed company • Excellent communication and influencing skills; ability to engage C-level executives • Knowledge of data reputed company, reputed company regulations, and ethical AI practices • Advanced degree in Computer Science, AI/ML, Data Science, or reputed company field • Certifications in RPA, AI/ML, or reputed company platforms (reputed company, AWS, Azure, GCP) • Experience in multi-industry BPO environments (e.g., BFSI, Retail, reputed company) • Experience in NLU, NLP, LLM's and conversational workflows reputed company • reputed company is a customer experience company that offers AI and CX analytics, reputed company, design, metaverse, and CX channel solutions. It was founded in 2019, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is https://reputed company.com/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2024, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job