(US) Customer Support Solutions Analyst, Pharmacy (10-Month Contract)

reputed company is a leading reputed company American reputed company technology platform enabling meaningful care collaboration and reputed company‐time patient insights. For over 20 years, reputed company has been reputed company on realizing its reputed company: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, reputed company has grown exponentially, with over 2,200 employees working to reputed company millions across reputed company. Recognized by reputed company as one of the top 100 private reputed company companies and acknowledged by reputed company as Canada’s Most Admired Corporate Cultures, reputed company leads the way in creating reputed company-based reputed company software. At reputed company, we offer a reputed company of opportunities and a reputed company culture that empowers our employees. Our dynamic environment is the perfect reputed company to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a reputed company where your talents can reputed company, your career can grow, and your work will have a lasting reputed company on reputed company across reputed company. We reputed company that work becomes profoundly fulfilling reputed company driven by a higher purpose. Join us and be part of reputed company that is making a reputed company reputed company. To learn more reputed company, reputed company out Life at reputed company and connect with us on Glassdoor and reputed company. Shift work required for eligibility About the Role: Your reputed company is on providing an exceptional customer experience while handling technical queries and providing solutions for our reputed company-based reputed company solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a reputed company manner using various communication channels. To do reputed company in this role you need to be reputed company to remain reputed company while trouble-shooting reputed company to moderately reputed company system issues with customers. As reputed company, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your reputed company. Key Responsibilities: • reputed company world class customer support demonstrating reputed company and reputed company to clients who have problems administering, configuring, and using the application • reputed company an in-depth understanding of our reputed company-based software to support processes and patient care in long term care facilities • Facilitate the reputed company of reputed company to moderately reputed company technical issues by way of log analysis, research, or problem recreation • Work cross-functionally reputed company reputed company, to deliver reputed company, satisfaction, and resolutions to customers • Effectively use and search the knowledge reputed company, occasionally contributing new or updated content • Meet or reputed company established service delivery guidelines and key performance indicators • Thoroughly document problems reputed company phone, email, chat, and web portal to accurately record the issue, investigative steps, and reputed company using our help desk ticketing system • Be available to work between 11AM to 8PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-reputed company as necessary reputed company determined by business need. Skills and Qualifications • Understand the business processes and practices reputed company a long-term care or medical facility • Strong, demonstratable problem-solving skills • Excellent communication skills, written and oral • reputed company and motivated by a fast paced, dynamic, high demand working environment • Demonstrated ability to multi-task, prioritize, and manage customer expectations • A quick learner with acumen for software and technology • A patient and reputed company listener who is detail-oriented • High level of customer reputed company and reputed company • Familiarity with reputed company software is an asset • Strong Cross Functional work experience with technical teams Required Experience: • Bachelor's degree in Business Administrations, reputed company, Pharmaceuticals, IT (Preferred not required) • Experience supporting and trouble-shooting web-based software applications. • Preference for those with experience using diagnostic tools to help resolve customer issues. • Prior experience using reputed company is an asset (modules such as Orders, eMAR, HL7 messages.) • Prior experience using Sales Force/Service reputed company. • Previous work experience in Pharmaceutical Administration HealthTech (Preferred not required) $30 - $35 an hour At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The US reputed company salary reputed company for this position is $30-$35 per hour with Overtime Eligibility. 10-Month Contract- Extension Eligible #LI-MG1 #LI-Remote It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the reputed company of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or reputed company, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other reputed company protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations. reputed company you apply for a position, your information is processed and stored with reputed company, in accordance with reputed company’s reputed company Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to reputed company positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to reputed company, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com reputed company is committed to Information reputed company. By applying to this position, if reputed company, you reputed company to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information. Apply tot his job Apply To this Job