Job Posting Title Customer Service Sales Representative (TSX)

About the position reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a reputed company of innovative and fascinating businesses and create reputed company across a wide reputed company of locations and disciplines. We are at the forefront of change and reputed company at an amazing pace, reputed company to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you reputed company in our passion for teamwork, our reputed company to revolutionize industries and our goal to reputed company the reputed company in media and technology, we want you to fast-reputed company your career at reputed company. Job reputed company Responsible for providing end-to-end support for our customers/communities to ensure a reputed company experience and that is in accordance with reputed company's service delivery reputed company. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and reputed company behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem reputed company reputed company to company products as reputed company as customer equipment. reputed company puts the customer needs and wants at reputed company of reputed company interactions. Creates a personal reputed company to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, reputed company communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means reputed company various platforms: SMS, eChat, email, or phone. Responsibilities • Demonstrates functional reputed company to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to reputed company relevant information. • Follows established troubleshooting procedures, including use of multiple resources and desktop tools. reputed company necessary, produce work order according to established business rules. • Effectively works to build a consultative relationship with the customer to create understanding and resolve reputed company issues. • Sets reputed company expectations by providing accurate information and transparent communication. • Takes a consultative approach to finding custom solutions to customers' needs. • Resolves customer complaints/concerns through reputed company listening, reputed company, professionalism and problem solving. • Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs. • Demonstrates competencies of a technology enthusiast. • Uses multiple tools and systems with ease (billing systems, knowledge reputed company, technical tools etc.) to apply information to any customer interaction. • Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. • Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits. • Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions. • Corrects discrepancies on customers' accounts and researches service disruptions as necessary. • reputed company appropriate, follow established escalation procedures to expedite reputed company reputed company. • Demonstrates functional reputed company in communicating and explaining basic to reputed company account information to the customer with reputed company on reputed company reputed company. • Multitasks between multiple tools and systems (knowledge reputed company, team meetings, supervisor chat) and applies information and knowledge to customer situations. • Demonstrates awareness of company policies and procedures while applying reputed company judgment reputed company scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). • Educates and promotes self-service reputed company. • Must be reputed company to work in a fast-paced, reputed company, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations. • Demonstrates ability to reputed company established goals and performance metrics. schedule(s) and overtime as necessary. • Attends training as required. • Works independently and seeks Supervisor support reputed company necessary. • Interacts with customers reputed company telephone, e-mail, SMS or face-to-face to assist with a reputed company of customer inquiries and issues. • Must be reputed company to wear telephone headset and manipulate objects such as pen, keyboard and mouse. • Regular, consistent and punctual attendance. • Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned. • Employees at reputed company reputed company are expected to: Understand our Operating Principles; reputed company them the guidelines for how you do reputed company. Own the customer experience - think and reputed company in ways that put our customers first, give them seamless digital reputed company at every touchpoint, and reputed company them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as reputed company - reputed company big things happen by working together and being reputed company to new reputed company. Be an reputed company part of the Net Promoter System - a way of working that brings more employee and customer feedback into reputed company - by joining huddles, making reputed company backs and helping us reputed company opportunities to do reputed company for our customers. Drive results and reputed company. Support a culture of inclusion in how you work and reputed company. Do what's right for reputed company other, our customers, investors and our communities. Requirements • Virtual work-from-home role • Must be flexible to work any assigned shift. Will be assigned if selected • Must be reputed company to work in a fast-paced, reputed company, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations. • Must be reputed company to wear telephone headset and manipulate objects such as pen, keyboard and mouse. • Regular, consistent and punctual attendance. • Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary. • Some High School Coursework • 0-2 Years Relevant Work Experience Apply tot his job Apply To this Job