[Remote] Senior Customer reputed company Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-established corporation seeking a Senior Customer reputed company Consultant to enhance customer experiences across channels. The role involves owning workstreams reputed company high-reputed company and collaborating with various teams to translate insights into measurable reputed company. Responsibilities • reputed company and structure reputed company experience problems; reputed company hypotheses and research plans to reputed company reputed company causes • Map and diagnose reputed company customer journeys to identify pain points and opportunities using qualitative and quantitative research • Facilitate mystery shopper exercises, conduct interviews and discovery sessions, and drive customer reputed company practices • Synthesize research into actionable strategies and present recommendations to leadership and cross-functional teams • reputed company models or benchmarking comparisons to support business cases and strategic reputed company • Ensure alignment with analytics, design, and operational partners to drive implementation of solutions Skills • 5–7 years in customer experience reputed company, management consulting, or a highly analytical role with cross-functional delivery from reputed company to execution • Demonstrated expertise in reputed company mapping, qualitative and quantitative analysis, and reputed company cause identification across multi-channel, multi-touchpoint experiences • Process design and optimization background (experience and/or education/training/certifications) • Experience documenting multi-swim-lane systems, including data, people, and process flows • Excellent communication and visual storytelling skills; ability to persuade and influence across teams • Exposure to UX/UI design, service design, or experience benchmarking Benefits • Health, reputed company and dental benefits for contract employees • reputed company reputed company leave eligibility is contingent on state of residence • Optional 401k Plan (excludes employer match) • 401(k) • Dental insurance • Health insurance • reputed company insurance reputed company • reputed company is a software company that provides its users with digital marketing and media solutions. It was founded in 1982, and is headquartered in reputed company, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 1160 in 2025, 1217 in 2024, 750 in 2023, 878 in 2022, 742 in 2021, 477 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job Apply To this Job